Label: Satchwell BAS & Sigma - Building Automation Knowledge Base - Communities

Issue Graphics do not display correctly in Sigma 4.06 or above How to upgrade Sigma graphics to Sigma 4.06 or above Environment Sigma 4.06 or above Sigma Graphics Cause Sigma 4.06 or above has been installed and after the graphics have been converted from the SGI or the DRW format to SWC format, the graphics do not display and are blank. Resolution Upgrading from earlier releases of Sigma or BAS. BAS (drw format) Place drw files into C:\bas\data\graphics\slides, the images need to be placed in the appropriate directories as if they are in BAS i.e. animations or pictures. In Sigma 4.06, go to  C:\sigma\binutils and run DrwSWCConvrt.exe. Copy the original drw files into a safe place for archiving/backup. In Sigma 4.06 go to C:\sigma\binutils and run SigUpgrade.exe. Before 4.05 (sgi format) Place sgi files into C:\sigma\data\sgi\slides, the images need to be placed in the directory where they are mapped to in the sgi graphic. In Sigma 4.06 go to C:\sigma\binutils and run SgiConvert.exe. Copy the original sgi files into a safe place for archiving/backup. In Sigma 4.06 go to C:\sigma\binutils and run SigUpgrade.exe. At 4.05 (swc format) In Sigma 4.06 or above go to C:\sigma\binutils and run SigUpgrade.exe. For further detail regarding the upgrade process download Sigma 4.06 Release Note

Issue Adding an alarm filter. Environment Alarm filters Adding a new filter Cause How is a new system alarm filter added to the Sigma Alarm Manager? Resolution A new system alarm filter is added as follows; Open the Sigma Alarm Manager and select "Configure", then select "System Filters", the standard filters are shown. Select "Add" and name the new filter. Highlight the new filter and select "Edit". Set the filter configuration as required. From the "Configuration" menu select "Controls" and enable the new filter. Restart the Sigma client to show the Alarm Manager filter changes.

Issue The Sigma help file cannot be displayed. Environment Sigma 4.05 or greater Windows 7 Internet Explorer 8 Internet Explorer 9 Compatibility View Cause Sigma now displays its help file though the web browser, but it is not displayed on IE8 and IE9 systems.. Resolution Compatibility View. When a web site says that it supports modern web standards, Internet Explorer 8 respects that and displays the site using its most standards compliant mechanism. In the majority of cases, this works correctly. However, every once in a while, a page that says “display me using modern standards” really means “display me like Internet Explorer 7 used to display modern standards pages”. This is where Compatibility View comes in. There are a number of changes in Internet explorer 8, but the main points to know are – Sites on the public internet still display in IE8 Standards Mode by default. Switching in and out of Compatibility View (between IE7 and IE8 modes) happens on the fly without a browser restart. Compatibility View is domain specific. A new UI button located in the navigation bar just to the right of the address bar (next to the refresh button) controls the Compatibility View feature. From the Sigma help file point of view, if the help file does not display, change the compatibility mode. An alternative to manually changing the mode is a new entry in the ‘Tools’ menu which allows for advanced configuration of the feature.

Issue Sigma Graphics window freezes. Error message when logging off from Sigma : Sigma must be shutdown by using the Operators Panel Only. Environment Sigma 4.05 SEB Sigma 4.06 Cause When a User logs off from Sigma, an dialogue box appears. If not accepted or "OK" then the dialogue box disappears and the graphic window freezes. Any further attempts to "OK" the dialogue box when logging on or logging off does not have any effect. Resolution In Sigma: Go to: System Setup > General > Graphics The startup graphic has been set to 0 (none). Change the startup graphic to any number other than 0, preferably to an overview graphic. If one does not exist, then create a graphic.

Issue Creating a shape and then filling it with colour. Environment Sigma Graphics Combine Fill shape Cause Customer wants to design a shape and then fill it with colour. Resolution A shape created from a number of lines which have been combined into an object, does not allow you to fill it with colour. A possible way around for this problem is to use the Polygon tool, this is more difficult to use, but when the shape is finished, "Connect Closed" can be selected, and the shape can then be filled. The shape is created as follows; Create the required shape as required. Select the Polygon tool and click in each corner to copy your original shape. Press the "Escape" key to terminate the Polygon function, the shape will disappear. Save the graphic, close and then reopen it. Delete the original shape. Highlight the new shape and select "Connect closed" from the RH menu. Using the RH menu again, select "Shape fill" and choose the required fill colour. The completed shape.

Issue Inactivated alarm messages are received by recipients, the message will be similar to that shown below. Environment Sigma RAM Remote Alarm Manager Inactivated Cause Sigma alarms are not acknowledged in the Sigma Alarm Manager. Resolution These aren't nuisance messages, they are caused because Sigma alarms have not been acknowledged via the Sigma alarm manager. The Inactivation messages occur after 3 days (default setting), and this happens because a Sigma alarm has not been acknowledged. You cannot stop this message, but you can extend the time before the alarm is removed from the RAM active alarm list. Please see attached screen shot. This screen shot is taken from the Sigma R4 interface configuration, set to the number of days required.  

Issue Analogue Input card configuration jumpers. Environment AI Analogue Input Configuration links Jumpers Cause What is the correct configuration of the jumpers? Resolution The jumper configuration allows the use of three different inputs, these are Resistance, Voltage and Current. The screen shot shows the configuration jumps and explains their use.  

Issue After upgrading Sigma to 4.05 SEB, and RAM 1.2 to version 2.0, the Sigma interface no longer gets alarms from Sigma.   Environment RAM 2.0 Remote Alarm Manager 2.0 Sigma 4.05 SEB Alarms Cause Incorrect DLL file is being used. Resolution When the Remote Alarm Manager is used with Sigma 4.05 SEB, a DLL needs to be replaced. For a copy of the SigInterfaceRAM.dll click HERE. How to install the DLL. Stop the services for RAM 2.0 and Sigma. Locate the DLL of the same name in the Sigma/Bin folder and rename it OldSigInterfaceRAM.dll Copy SigInterfaceRAM.dll to the Sigma/Bin folder. Start the services for RAM 2.0 and Sigma, then start the Sigma client.

Issue Digital Output interface module wiring connections.  Environment Sigma X96 696 796 Controllers Digital Outputs Command Modules Digital Output modules Cause Unsure of wiring details. Resolution UNC 696/796 controllers provide digital outputs via "Digital Output Interface modules". These modules are connected to the controller either using hard wiring or via a ribbon cable. The UNC 796 is most likely to be connected using "hard wiring", whilst the UNC696 may use a combination of the two. UNC696 This controller is contained in a robust metal case and is commonly used in a stand alone situation. The case is sufficiently large to incorporate two "Digital Output Interface modules", these are located internally, one on each side. A ribbon cable is used to connect each module to the motherboard. These modules are associated with the I/O slot 1, I/O's 1-8 being the left module and 9-16 being the right.. These modules can only be used with slot 1, if additional modules are required, they must be hard wired. UNC 796 Digital Output Interface modules are normally hard wired to the controller slots, ribbon cables can be used, but seldom are.  

Issue Where are communications modules located? Environment Upgrade NIU Type 3 Comms modules Cause There are three module locations available, how do these relate to the port numbers. Resolution The top location is associated with port 1 and this port is normally used for connection to the sub-lan. The middle location is associated with port 5 and the port is normally used as the connection to the main network. The bottom location is associated with port 6 and the port is used as the connection to the backup network. In the screen shot below, the DNN (Ex-NIU) has an ARCnet module fitted into port 1 (Top). An Ethernet module is fitted into port 5 (Middle), and the lower location port 6 is not used.

Issue Resistance readings Environment Sensor Resistance Chart Type T Cause Resistance Resolution SENSOR CHARACTERISTICS   DRT DOT   DD 1401 DW 1202   DW 1204 DWS 1202   DO 2202 -40 to+40'c     DDT DWT   DR 2253 DWS 1301                 DST DOS                                                 Sontay Type SAT 1   Sontay Type SAT 2   Sontay Type SAT 3   Sontay Type SAT 4                               °C Ohms   °C Ohms   °C Ohms   °C Ohms                               -40 9711   0 2094   20 2708   -40 2317     -35 9604   1 2079   25 2592   -35 2246     -30 9465   2 2063   30 2474   -30 2163     -25 9288   3 2046   35 2346   -25 2067     -20 9067   4 2027   40 2216   -20 1962     -15 8796   5 2010   45 2086   -15 1849     -10 8472   6 1992   50 1950   -10 1733     -5 8093   7 1973   55 1818   -5 1617     0 7661   8 1953   56 1792   0 1504     5 7182   9 1934   57 1766   5 1397     10 6667   10 1911   58 1741   10 1298     15 6126   11 1892   59 1718   15 1208     20 5573   12 1872   60 1694   20 1128     25 5025   13 1851   61 1669   25 1057     30 4492   14 1830   62 1646   30 996     35 3987   15 1809   63 1622   35 942     40 3518   16 1787   64 1600   40 897     45 3089   17 1764   65 1578           50 2702   18 1740   66 1553           55 2358   19 1716   67 1530           60 2056   20 1690   68 1508           65 1792   21 1667   69 1484           70 1563   22 1644   70 1461           75 1364   23 1621   71 1439           80 1193   24 1596   72 1417           85 1047   25 1574   73 1396           90 921   26 1549   74 1375           95 815   27 1524   75 1353           100 722   28 1500   76 1333           105 643   29 1476   77 1312           110 575   30 1452   78 1293           115 517   31 1430   79 1276           120 466   32 1406   80 1258           125 423   33 1383   81 1240           130 386   34 1359   82 1222           135 353   35 1336   83 1205           140 324   36 1312   84 1188           145 300   37 1289   85 1171           150 278   38 1267   86 1154                 39 1243   87 1138                 40 1219   88 1122                 41 1198   89 1107                 42 1176   90 1089                 43 1155   91 1075                 44 1134   92 1061                 45 1113   93 1047                 46 1092   94 1033                 47 1072   95 1020                 48 1052   96 1004                 49 1033   97 991                 50 1013   98 978                       99 964                       100 950                                   Click here to download a pdf with this information.

Issue Verifying the Com Port on a PC is working properly by using "Loopback" test in Terminal Emulator. Product Line Andover Continuum, Field Devices, Other, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Hyperterminal RS-232 serial port Cause The following test writes to the serial port and reads from the same port. This will verify the Full duplex operation of the RS-232 communication. Resolution Short the TX and RX pins of the cable (pins 2 and 3) following the pinouts below. Gender is determined by pin type.                Male DB9 (Left) and Female DB9 (right)   Launch Hyperterminal by selecting Start>>Programs>>Accessories>>Hyperterminal. If you do not have Hyperterminal, please read Hyperterminal on Microsoft Windows Operating Systems. If you are asked if you would like to install a modem, select No. Choose any icon and name the session, select "OK". In the next Pop-Up menu, choose direct to COMx (where x is the number of the COM Port you are testing.) Set the flow control setting to None. Leave the other settings to default settings, select "OK" Select File » Properties from the menu bar, select the Settings tab, and then push the ASCII Setup button. Check the option for Echo typed characters locally. Type something. If you see double characters the serial port is setup correctly and is functional. The display is showing characters that are sent out and what is read in. The Emulator will send and display the TX and immediately read and display  RX. If you see exactly what you are typing, you have a communication issue. which could be: Bad Com Port Bad cables Pins not shorted correctly If you are out of physical ports to try, use a USB Serial Port converter. If you are using a USB, use Reassigning a USB Serial Adaptor to a desired COM port for instructions of assigning Com to another port.

Issue Satchwell Sigma integration to BACnet Environment Satchwell Sigma IC-GEN-DDE PolarSoft BACdoor DDE Server Cause There is a need to integrate BACnet devices / system into Sigma. Resolution Refer to Product Information Bulletin 02.07.05-3 - BACnet I/O server for IC-GEN-DDE for details on the integration. Other than purchasing the IC-GEN from Schneider Electric, you will also need to purchase the BACdoor DDE Server from PolarSoft. Purchasing information can be found here.

Issue Sigma & BAS Cabling Guide  Environment Sigma BAS Cause Cabling Guide Resolution Click here to download the cabling guide for BAS and Sigma.

Issue Editing a Sigma object causes an error message. Environment Sigma Object edit 4.04 4.05 Error Cause The network connection to a remote Sigma client fails. Resolution This issue is caused by a network connection failure on a remote Sigma client, and although not caused by the local client, once it has occurred, it will affect the local client as well. The issue can be overcome by restarting the Sigma server. To correct this issue, it is recommended that the site be upgraded to Sigma 4.05 SEB or later. Sigma 4.05 SEB is available for download.

Issue How is Sigma Contingency logging enabled or disabled? Environment Sigma Contingency logging Enable Disable Cause Confusion about when Sigma Contingency logging is enabled. Resolution When a new Sigma object is created, Contingency logging is enabled automatically. Disabling Contingency logging. Ensure that the controller you are working on is online to the Sigma server. In the System manager, select the "Logging" menu and choose "Contingency Setup" The following dialogue box is displayed; Click on "Enable" to deselect Contingency logging, then choose "OK". Contingency logging is now disabled on this object. Enabling Contingency logging. Carry out the same procedure as for disabling, but when "Enable is selected the "Entries and Interval" boxes will be available. The value Entries shown are the maximum available for the interval shown, do not exceed this value. Selecting "OK" will complete the process of enabling Contingency Logging for the object.

Issue Incorrect image name is displayed in the download window. The IC-UNIFACT image is displayed in the download window instead of the IC-SNP image where Unifact URC1201/2201 controllers are installed on site. Environment Sigma IC and IC3 controllers Cause The site has Unifact 1201/2201 controllers integrated to an IC3-SNP, when the image is to be downloaded, the image file that is displayed is for an IC3-Unifact. Resolution IACs and Unifact 1201/2201 controllers use the IC SNP. Unifact Pro controllers use the IC UNIFACT. In this example the controller sub type was configured as IC UNIFACT when the correct setup should be an IC SNP. Only the specific image file will be displayed in the download window as determined by the controller version set in the controller setup.  1. Select the correct IC in System Setup > Network and Devices > Controllers as shown below and save. 2. Goto System Diagnostics > Options > Download Files. The correct image will appear.

Issue My computer has USB ports, but it does not have serial or com ports. Can I use USB ports? Environment For I/NET, Host computer that either Direct Connects (cable 072) or you need to connect to a controller such as a 7798C (cable 082) Continuum, Vista, Sigma, I/A Series, Pelco, DVR, DS, Com Port, Com, PTZ Control, Serial Port, Comm, Comm Port Cause USB to Com has issues downloading or communicating with system. Resolution The generic drivers which came with your USB to Com adapter do not allow two-way communication.  Prolific driver often helps resolve this issue. Download driver HERE or for the latest driver use link below: http://www.prolific.com.tw/US/CustomerLogin.aspx    you will need to logon as GUEST  

Issue The editing of Sigma objects is not working correctly on a Windows 7 PC. Environment Sigma Objects Editing Windows 7 Object File 0 Bytes Cause This was caused by a mis-configuration of the Sigma server on the Windows 7 PC, which had been set as a remote client. Resolution The original fault was described as shown below. On the newly upgraded Sigma 4.04 to 4.05 SEB system, I have encountered some problems regarding Object Editing. When finishing editing, it takes a long time for the download to finish and afterwards the object file shows that it is zero bytes. If I try to edit without uploading and downloading the same happens. The issue was traced to the configuration of the Sigma server which is set in C:\Sigma|Bin\SetupSvr.exe. This had been set for a remote Sigma client. Local Sigma client. (Client is running on the same PC as the Sigma server). Running SetupSvr.exe produces the following window. The window shows the configuration set for a newly installed system, which is assumed to be a local Sigma client. Remote Sigma client. (Client is running on a different PC to that of the Sigma server). Running SetupSvr.exe produces the following window. If the tick in the "This Computer" selection is removed, then the configuration is ready for use with a remote Sigma client. In the screen shot below, the IP address of the Sigma server has been entered, but PC names can also be used.

Issue How to Node a BAS outstation. What are the node commands. Environment BAS UNC532 UNC496 UNC596 Cause What are the node commands. Resolution Using either the pocket terminal utility or using hyper terminal, plug in the lead into SK1, the terminal will go "ready" Using the commands as follows: Note1: "O" is as in letter O. Note2: "H132" does not apply to a x96 controller. Note3: "S" displays the current node setup.