Issue What is the proper way to enter data in ID Works and print a badge? Product Line OTHER, TAC INET Environment ID Works I/NET Seven Cause Enter data properly to avoid losing data or having to redo personnel entry. Resolution Log into the ID Works Program Default user name is lowercase admin Default password is lowercase admin Choose the badge project for the card you are going to print. If you do not see the Project in the window area, select the "More Projects" button to see the complete list of projects. Once you choose the project, a window will pop up for you to log into the ID Works Project. You have a choice on how to log in. You can either choose to check the box next to "Use Trusted Connection" or under the "INetThirdParty" Login ID the password is lower case passinetdb3p. Typically, select the “Trusted Connection” option. This is a view of the Sample project that is on the I/NET Seven CD under the "Support" file folder on the CD. Next fill in all the information listed on the Production Form including taking the photo. Now that you have filled in all the info and took the picture, it is time to print the badge. On the Bottom ICON Task Bar, the second ICON in going from left to right is the "Print ICON." Before you actually print the badge, make sure the Blank cards that are in the printer magazine are the correct ones. Once you verify that the correct blanks are in the printer, and then depress the Printer ICON with the mouse. Printing the badge will also save the information in the I/NET Seven system and the ID Works system. There is NO need to save the info first, and then print the badge. Now that you still have the information in the Production Form on the Screen, DO NOT choose the RED X on the Top ICON Task Bar to clear the page. If by accident you do choose the RED X, you will get the following pop up window. DO NOT CHOOSE the YES BUTTON, if you do, you WILL DELETE ALL THE INFORMATION AND PHOTO you just entered in the I/NET Seven System and the ID Works system. If you find yourself in this situation, you NEED TO CHOOSE the NO BUTTON, doing this choice WILL NOT DESTROY ANY DATA. In order to refresh the project, go to the Top Task Bar and choose the "FILE" option. In the drop down list choose the "Close Project" option. Then select a new Project for the next badge, this process will open a new clean Production Form to fill out.

Issue Unable to rehost license. Gets "Only deployed entitlement line item can be fulfilled" error message. Environment Vista SmartStruxure Vista FM Cause Rehost or changes in configuration of licenses are impossible.  Resolution This message is given because the licenses are made obsolete. For more details about the status of your licenses, please contact your local Orders Department.

Issue Replacement Satchwell pneumatic parts not available or obsolete and other pneumatic control brands e.g. Barber Colman used in the UK marketplace. Product Line Field Devices, Other Environment Pneumatics Part Number examples: 541, T100, 2212 Cause Replacement parts required. Resolution Contact OEM Comfort Telephone: +44 (0) 208-344 8777 Website: http://www.secureseal.com/ Email: lewin@secureseal.com

Warning Potential for Data Loss: The steps detailed in the resolution of this article may result in a loss of critical data if not performed properly. Before beginning these steps, make sure all important data is backed up in the event of data loss. If you are unsure or unfamiliar with any complex steps detailed in this article, please contact Product Support Services for assistance. Issue V-Box fails to install network interface/Virtual Adapter during Project Configuration Tool Installation. Product Line EcoStruxure Building Operation Other Environment OracleVM VirtualBox (all versions) Project Configuration Tool (all versions) Cause Some security or anti-virus software prevents V-Box from installing virtual adapter during PCT/V-Box installation or prevent PCT from connecting to a virtual adapter.   Example: The anti-virus software can flag V-Box file as possible threat. Resolution Uninstall or Disable security and Anti-virus software. Install PCT. Install or Enable the software after PCT works properly.   NOTE:  You may have to disable and/or completely remove the security software even after PCT is installed and works properly.  Contact your IT group to get assistance with getting exceptions entered to have PCT work correctly in conjunction with your security software.

Issue BAS terminal receives system messages from a PIU with no explanation and is asked to contact Product Support. For example "Message No. 19920 not available. Please contact Product Support" Product Line Other, Satchwell Sigma Environment BAS PIU  and Sigma Pre-release 4 System Messages BAS (1 - 10499) SNP Gateway ( 10500-10999 ) CHUBB Remote Access Management ( 11000-11499 ) CEGELEC ( 11500-11999 ) OTIS   ( 12000-12499 ) CCURE ( 12500-12999 ) WORMALD ( 13000-13499 ) ASIC ( 13500-14999 ) SIMPLEX ( 14000-14499 ) CARRIER DATAPORT  ( 14500-14499 ) EXPRESS LIFT ( 15000-15499 ) CARDKEY ( 15500-15999 ) Mitsubishi ( 16000-16499 ) Liebert ( 16500-16999 ) IMPACC ( 17000-17499 ) YORK ( 18000-18499 ) AUTOFLAME (19000 - 19100) AUTOMETERS (19100-19199) MITSUBISHI PLC (19200 - 19299) SIEBE MICRONET (19400 - 19499) CROWCON (19500 - 19599) MNI (MicroNet Interface) ( 19700-19799 ) Colt OPV ( 19800-19899 ) MODBUS ( 19900-19999 ) MCQUAY (20000 - 20199) FIDELIO (20200 - 20299) ATLAS COPCO ( 20301-20399 ) UNIFACT PRO ( 20500-20599 ) Cause Due to a size limit (64Kb) not all the PIU error messages are included in the Messages.ini file. Resolution A more complete list of the of BAS error messages can be found here. Copy the appropriate section Paste into the C:\Bas\Data\Messages.ini file into the correct sequence as by message number The maximum size of the message.ini file must not exceed 64Kb Example:

Issue When browsing to the LNS database on the new NL220 project screen, an error message says, "Setting NeuronID of router <%s> ..._O" Product Line Other, TAC Vista Environment Lonmaker Newron NL220 Cause The name of the database folder is over 12 characters. For example, C:\LM\Db\367_Collins_St Resolution To correct this error, rename the folder containing the lonworks database to 12 characters or less. The above example folder name in the Cause heading could be renamed to  C:\LM\Db\367CollinsSt

Issue What batteries and PSU cards can be used in a x96 Controller? Product Line Other, Satchwell Sigma Environment S-x96-STD S-x96-BAT Sigma BAS Cause What batteries and PSU cards can be used in a x96 Controller or BAS controller? Resolution See TPA-LOND-08-0017.02 S-ARM7-BAT is the Sigma UNC PCB Battery Spare for the ARM7 CPU Board. The battery itself is a Ni-MH 2-Button Cell, 2.4v, 80mAh. S-V53-BAT is the Sigma UNC PCB Battery Spare for the V53/V25 CPU Board. The battery itself is a Ni-MH 3-Button Cell, 3.6v, 150mAh. S-X96-BAT is the Sigma UNCx96 Hi-Capacity Battery for the x96 products. The battery itself is a Ni-MH D-Cell pack, 10.8v, 5Ah (12-Hour). S-X96-STD is the Sigma UNCx96 Standard Capacity Battery for the x96 products. The battery itself is Ni-MH AA-Cell pack, 10.8v, 1500mAh (1.2-Hour) Due to UK legislation in 2006 NiCad batteries could not be used and changes were made where NiMh batteries are used instead 2016-01-22: - Confirmed both the S-X96-STD and the S-X96-BAT battery packs are currently available. Note: Schneider sales do not understand dashes, so when asking for price and availability you need to remove the dashes or they will not find the parts. Specification Sales need Price provided by sales S-X96-STD SX96STD £ 198.05 S-X96-BAT SX96BAT £ 541.19 General Rules for battery replacement and PSU card replacement/modification are: 11/2008 to present - The controller was originally shipped with the NIMH battery and PSU card suitable for charging the NiMH battery. These PSU cards are suitable for charging both NiMH and NiCad batteries. 04/2004 to 10/2008 x96 BAS/V53 PSU cards - The PSU card have to be replaced to fully charge NiMH batteries. 1999 to 03/2004 x96 BAS/V53 PSU cards - The PSU card have to be replaced to fully charge NiMH batteries. Pre 1999 BAS PSU cards - 2 resistors are required, the TPA explains how. The resistors are shipped with the NiMh battery. Note: If upgrading to Sigma then the Upgrade kit S-x96-UPKIT should be used which includes a new PSU card.

Issue Printing a recently modified badge results in an error message: "This is not an active card." Environment ID Works 4.0 I/NET rev 1.1x Cause Making a change to an existing badge, data, or picture. Resolution Any time an existing badge, data, or picture is changed, these changes must be saved to I/NET before printing the revised badge.

Issue I/NET to DVR interface communications port Environment TCP/IP Cause A firewall may prevent communication between a PC and the DVR Resolution Integral DVR communicates on port 18772.

Issue The Echelon LonTalk PCC-10 PCMCIA Network Adapter Will not work with a Dell E6400 laptop Environment PCMCIA slot Cause Dell E6400 Chipset Resolution Go to the Dell website and upgrade your laptops chipset to the latest version from the dell drivers and downloads section. The file download is a self extracting file, follow the instruction provided and when you re-boot your computer your LonTalk PCC-1 PCMCIA Network Adapter should be fully functional. For further information see TPA-SACH-10-0008.00 - LON PCC-10 PCMCIA Card with Dell E6400 Laptop

Issue Displayed temperature on the ETR is offset from the actual temperature reading of the controller. Environment ETR Thermostat Cause Factory calibration is offset from actual temperature. Resolution Click here to download the Installation and Operating Instructions Temperature Display Adjustments Temperature display may be adjusted by adjusting the ZERO or OFFSET Potentiometer (P2) as shown on the diagram.  Adjust P2 until the LCD Display reading, matches your controllers temperature reading if necessary. Note that all LCD Displays, are factory calibrated using an NIST Certified Glass Thermometer.

Issue Is one access vendors card with Wiegand 26 bit output the same as another vendors Wiegand 26 bit output? Environment Continuum 1.xx Access Control Cause Replacing access card reader. Resolution When replacing access readers follow the manufacturer’s installation instructions for that particular reader. Wiegand 26 bit output type is a standard so that output will be the same.

Issue Integration to the Veris H80xx Entercept power meter with the Xenta 5/7/9xx and Modbus RTU Environment Xenta 511, 527, 701, 711, 721 (5.1.5 up) Xenta 731, 913 (all versions) XBuilder Veris H80xx Entercept Power Meter Cause Integration instruction and programming example for integration to the Veris Entercept power meter. Resolution Please use the following .dev files as a starting point and a guide to the integration of a 100 amp or 200 amp Veris Entercept meter. This .dev file contains a set list of registers that PSS assumed would be seen as critical and important to the integration process. If any other data is needed please see this supported document to make the necessary changes to the modbus mapping or this supporting document for data scaling changes. If mapping for larger amp meters is needed, please contact product support.   100 AMP .dev file 200 AMP .dev file   To use these files in XBuilder please follow these steps: Extract the .dev file from the .zip file in the link above, and place it on the harddrive. In Xbuilder, right click on the Modbus Master device and choose Add Device Browse to the needed .dev file and click Open. Rename the newly added device to a unique name within the Modbus Master network.   Disclaimer: This device template is intended to provide a starting point for an integrator, and is in no way written to be the mandatory points list for your integration effort. Product Support has written this device template in an effort to give our customers a starting point and solid example of how to develop a device template for the above product. The integrator will be responsible for any additions or modifications to this device template.  

Issue Temperature inputs not reading the correct values Environment Cyberstation IOUs Controller Cause Bad input Bad controller Bad sensor Resolution Replace sensor with a 10k ohm resistor.  Temperature input should read roughly 77°F or 25°C.  If it does then the problem is with the sensor.  If it does not then the problem is either with the input board or that particular input itself.

Issue Cannot communicate to third party devices using the MODBus TCP XDriver or MODBus RTU XDriver. Environment CyberStation ACX5740 XDriver MODBus TCP Cause The MODBus TCP configuration point was not created Resolution Create the MODbus TCP configuration point following the guidelines in section 5.1.3 of the MODBus TCP guide

Issue Bacnet 3rd party controller will not respond to Find New Bacnet Devices (Who-Is/I-Am), so will not come online to Continuum Environment Bacnet MSTP Continuum Cause Some 3rd party bacnet devices can be setup as master or slave. If the bacnet 3rd party bacnet device is setup as a slave device, it will not respond to the mstp token, therefore will not respond to the Who-Is broadcast and will not be able to communicate on the mstp network. The BACnet MS/TP protocol does not allow a slave only device to respond to a "Who-Is" broadcast. Resolution Check 3rd party device documentation or contact 3rd party device vendor for Master/Slave settings and configure for Master to communicate on a MSTP network. Slave only devices cannot come online and will require a 3rd party interface to convert to a protocol that can be directly supported by Continuum.   Examples of BACnet MSTP Slaves that are known not to respond to a Continuum Who-Is request and so not come online are: - The Babel Buster 485XM from Control Solutions Inc is BTL listed as a BACnet Slave device , their PICs statement can be seen Here. - Wilo pumps Interface Modules: IF-Modul BACnet & IF-Modul Stratos BACnet, their PICs statement can be seen Here. Additional Note In SmartStruxure a "slave only" MSTP device can ba manually created. 

Issue What are the default passwords for a IAC Touchscreen Environment Satchnet IAC controllers Cause Access level Resolution Read only: -      1234 Read/Write: -   4321 Super User: -    1024 ACK Alarm: -  2513 It is worth noting that these passwords can be changed when programming. If you connect to the Touchscreen using VisiSat software you can identify the passwords under the properties of the Touchscreen.

Issue What are the default passwords for a MicroNet Touchscreen? Environment MicroNet Touchscreen controllers Cause Access level Resolution Read only: -      1234 Read/Write: -   4321 Super User: -    1024 ACK Alarm: -  2513 It is worth noting that these passwords can be changed when programming. If you connect to the Touchscreen using VisiSat software you can identify the passwords under the properties of the Touchscreen.

Issue When using the above sensors in conjunction with a BAS or Sigma building management system, out of range values can occur. Environment BAS 2800+ Outstation Sigma Controller 0-10 volts Cause If is possible for the sensor to provide greater than the specified 10 Volts DC output, and this causes the Outstation / Controller to display a default value. Resolution To resolve this issue carry out the following; 1 - Connect a 10K ohm 0.1% resistor in series with the 0 – 10 volt signal as shown in the drawing below. 2 - Create a lookup table in Sigma or BAS 2800+ with the following values. Input                        Output 0                    –        0 83.335           –        100.000 100.000         –        100.000 3 - Allocate this table to the analogue input object, and download the (Point / Object) and table, to the (Outstation / Controller). The above configuration will allow the DC voltage to rise to 11.335 Volts before an out of range alarm would be generated.

Issue What is the difference between the NL220I and NL220M dongle. Product Line Other, TAC Vista Environment Newron NL220 Cause There are two types of NL220 dongles, (install) and M(maintenance).  Each type have their own specific functionality.  The correct dongle should be selected to avoid issues at a later time. Typically you use a NL220M for the site installation. This dongle is locked with the site NL220 installation, then use a NL220I dongle in conjunction with the NL220M to unlock the Engineering features. Credits are used and replaced on the NL220M dongle in this case. Resolution Newron NL220 functionality.   Administration (Engineering) mode will allow the following (NL220I): Creating a project Adding network infrastructure devices Adding LonWorks devices – application specific devices as well as programmable devices Installing and commissioning network infrastructure devices Installing and commissioning LonWorks devices Creating SNVT and tag bindings Configuring devices using the generic browser and device specific plug-ins Managing devices Deleting devices Replacing devices Maintenance mode will allow the following (NL220M): Configuring existing devices using the generic browser and device specific plug-ins Managing devices Replacing devices   Typically you use a NL220M for the site installation. This dongle is locked with the site NL220 installation, then use a NL220I dongle in conjunction with the NL220M to unlock the Engineering features. Credits are used and replaced on the NL220M dongle in this case.