Issue VSB valves have been substituted by the Schneider Electric V211T valve VSB..F valves have been substituted by the Schneider Electric V211 valve VMB valves have been substituted by the Schneider Electric V311T valve VMB..F valves have been substituted by the Schneider Electric V311 valve   Product Line Field Device Environment VMB VSB Cause The existing actuator is not compatible with the replacement valve as it is a different type. Resolution Schneider Electric  are no longer supplying VSB and VMB valves. They are replaced by a Schneider Electric Venta valve. Note: VSB and VMB valves are still manufactured by Controlli. VSB 2 ports are replaced by the V211T, VSB..F is replaced by the V211. VMB 3 ports are replaced by the V311T, VMB..F is replaced by the V311. The existing actuator will no longer fit on the new valve and needs to be replaced as well. If the actuator was a Controlli MVB22, MVB26 or MVB28, then replace with MV15B-230 actuator. If the actuator was a Controlli MVB46, then replace with MV15B-24 actuator. If the actuator was a Controlli MVB36, MVB52 or MVB56 then replace with M800 actuator. For compatibility: V211, V211T, V311 and V311T Venta valves are directly compatible with the Forta range of actuators e.g. M310, M400, M800, M1500, M3000, M700, MG900 and the MV15B-24/230 and no linkage kits are required.

Issue TAC Xenta programmable controllers (28X, 30X, 401) can have trend logs stored in memory on the controller.  Each programmable device has a different amount of storage space allocated to trends. Product Line Field Devices Environment Xenta programmable controllers (280, 281, 282, 283, 300, 301, 302, 401, 401:B) Cause The settings of a Xenta trend log (how often a point is read, how much data is stored) need to be made with the memory capacity in mind. Resolution This information can be found on the following data sheets :  Xenta 280, Xenta 300, Xenta 401. Each of the programmables can hold up to 50 trend log definitions.  But the frequency of the polling and length of storage for the trends need to be altered.  The limitation in memory is how many data points can be stored, and is dependent also upon the data type. Trend Logging in the TAC Xenta 280 Total logging capacity approx. 650 floating point numbers   or approx. 1,300 integers   or approx. 10,000 digital values   Trend Logging in the TAC Xenta 300 (HW2 or higher) Total logging capacity approx. 4,000 floating point numbers   or approx. 8,000 integers   or approx. 60,000 digital values   Trend Logging in the TAC Xenta 401 Total logging capacity approx. 7,000 floating point numbers   or approx. 15,000 integers   or approx. 110,000 digital values

Issue Enabling TAC Xenta controller service menu Product Line Field Devices Environment TAC Xenta OP TAC Menta Cause To enable the TAC Xenta controller service menu, which is accessible from the OP, this option must be selected when the OP tree is edited/generated. Resolution Edit the OP tree in the OP configuration tool, and select Formats > Settings and "Use Service Menu" option will be available. When this option is selected the OP will be able to view the TAC Xenta device system program version, device name, and network address. In addition to that the OP will also be able to configure the I/O modules and restart the device.

Issue The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. In cases where multiple BACnet networks containing SE7000 BACnet room controllers are connected to the same BACnet internetwork there could be duplicate ID's when using this schema. In these instances a T7600 Device Configurator Tool can be used to change these fields. Environment SE7000 BACnet room controller Cause The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. For example when a VT7200F5000B room controller with a MAC address of 41 is connected to a network, its default Device Name will be VT7200F5x00B-41 and its default Device ID will be 72041. The device ID and name will change as soon as the MAC address is changed at the controller. The MAC address is set in the Installer configuration parameter menu using the Com Addr parameter. These fields can also be set by any BACnet management tool that can access these properties. Resolution The goal of this document is to give simple instructions on how to change the Device Instance of the VT7000 series thermostats using the T7600 Device Configurator tool and the recommended connections and wiring. 1. Converter (can be other models): Model 485OT9Lor USOTL4 from B&B Electronics. A USB-to-RS485 converter, like one used for MSTP captures, will work as well.  2. Recommended wiring for the configuration of Device Instances: The SE7000 room controllers have to be connected only to the converter (which has to be powered up) and disconnected from the network controller. The EOL resistors should remain at both ends of the trunk. 3. Setting up the software The software is supplied as a simple installer file download the software from here and run the installer. Prior to running the program for the first time setup steps 4 and 5 must to be accomplished. 4. Setting Windows Compatibility mode The T7600 Device Configurator Tool is legacy tool and therefore is only supported in a Windows 9X operating system, It has been tested and found to work in later versions of Windows by setting the compatibility mode to Windows 95 Locate the executable file T7600_MSTP_Config.exe in the C:\Program Files\Fastek\T7600 Config\ folder. Right click the file and select properties Go to the compatibility tab and change select Run this program in compatibility mode for: "Windows 95" from the drop down menu then click OK 5. Set the PC communications port Open the BACDOCM.ini located in the C:\Windows folder and enter communications port number in the line highlighted below and save the file. If a valid com port is not entered here the program will generate errors when launched and will not operate. Instructions on how to use the converter (file T7x00 MSTP Config.exe): 1. Open the configuration Tool 2. Double click on the BACDOOR icon in the icon tray on the bottom right of the PC. 3. On the window BACDOOR OEM MSTP Client status, click configure and in the configuration window set the Device instance to any number that does not conflict with any other device instance on the network.: 4. Close the BACDOOR configuration window and in the T7000 Device Configurator, click refresh device list. 6. All the devices on the trunk should appear and you can start changing the device instances one after the other. To do that: a. A- Select the first device.     B- Click Connect to device. The connection process can be long, wait for all the objects to be discovered.     C- change the instance ID using the keyboard.     D- click Apply changes. b. Select the next device and do the same. c. Repeat this action for all the discovered devices. 7. After making all the recommended changes, remove the RS-485 to 232 converter and reconnect the network.

Issue Need to replace discontinued Erie actuator model AH13U020-Z but unsure if the current model AH13U020 can be used as a direct replacement Product Line Field Devices Environment Erie actuators Cause Unable to find any documentation for the AH13U020-Z Resolution The '-Z' models for the Erie actuators indicates it is the Made in China version of the actuator. We have since stopped manufacturing the actuator in China.  The AH13U020 can be used to replace the AH13U020-Z

Issue SPP920 Datasheet, Technical Information and Installation Instructions Product Line Field Device Environment SPP920 Differential Pressure Switch Cause No information available for the SPP920. The Sensor catalogue says it is supported by Huba. Resolution Either click link www.hubacontrol.com and search for 630. or the Technical information can be downloaded here. Installation Instructions can be downloaded here. Mechanical connections are: P1 = High Pressure (discharge/flow), P2 = Low Pressure (suction/vacuum) All of the various pressure range options come with the following options: - EPDM diaphram material - Brass Case - Spec Cover PG9 - IP65 Rating - Bracket Type A

Issue Alarm code, configuration code passwords for DC1100 and DC1400 Product Line Field Devices Environment DC1100 controller DC1400 controller Cause Configuration Resolution Passwords are: 0112 for configuration mode 0402 for fast run mode

Issue Need linkage kit for TAC ball valves: VB-2213-XXX-9-XX and VB-2313-XXX-9-XX. Product Line Field Devices Environment Ball Valve Linkage Kit Cause Replace linkage components on the valve bodies. Resolution Part # AV-610 Click here to download the Installation Instructions from the Exchange Extranet.

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network.    Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Issue Unable to configure the schedule in SE8000 series thermostat. Product Line EcoStruxure Building Expert, Field Devices Environment SE8000 Cause The system is not following building occupancy and operation as needed Resolution Tap and hold the top middle of the screen and tap on lower right arrow of page 1/2 setup. There are seven different schedule setting screens, one for each day of the week. Each day can have different scheduled events. Options The options settings allow the Room Controller to function in Occupied or Unoccupied. Occupancy Command Local occupancy: occupancy is determined by local PIR or schedule, as configured under Occ. Source from the configuration menu. Schedule Type 7 days: Independent scheduling for each day 5+1+1 days: Weekdays scheduling and Independent Weekend scheduling for Saturday and Sunday 5+2 days: Weekdays scheduling and Weekend scheduling

Issue What is the unit load of a TC300 thermostat and what are the bias and termination requirements when used with a SmartX Server. Product Line EcoStruxure Building Operation, Field Devices Environment TC303-3A2LM TC303-3A4LM TC303-3A2DLMS TC303-3A4DLMS SmartX Server Cause Documentation does not state the RS-485 transceiver type for the TC300 range, making it unclear how many devices can exist under a SmartX servers RS-485 serial port ComA or ComB. Resolution The answers to the transceiver interface attributes below can be applied with to the Worksheet for Configuration of RS-485 Bus with generic RS-485 devices on Webhelp Q1 Failsafe Receiver The TC300 does not use an RS-485 transceiver with an integrated idle-state failsafe receiver. Q2 Data Transmission Speed TC300 thermostats manufactured from November 2018 onward can be configured to communicate at 9600 or 4800 bps. TC-300 thermostats manufactured before this date can only communicate at 4800 bps. Q4 Isolated Interface The TC300 does not provide an isolated RS-485 interface. Q6a Measured Resistance With no electrical connections to the TC300, the measured resistance between the RS-485 low-side (-) signal and the communications common is 10K ohms. Based on this the unit load of the TC300 is 1.2 (12.000/10,000) Bias requirements and number of devices If the length of the RS-485 bus is less than 150M (500ft) then Generic RS-485 Device Configuration 3 from Webhelp can be applied. Using this configuration the recommended 3300 bias resistors present a unit load of 3.6 (12,000 / 3,300). The SmartX server adds 0.5UL. The remaining node budget is calculated as: 32 - 3.6 - 0.5 = 27.9UL. Since the TC300 has a unit load of 1.2 the maximum number of devices that can be placed under each comm port using this configuration is 27.9 / 1.2 = 23.25 If the length of the RS-485 bus is greater than 150M (500ft) then Generic RS-485 Device Configuration 7 from Webhelp can be applied. Using this configuration the dual end-point bias configuration presents a unit load of 24UL (12,000 / (1,000 / 2) = 24). The SmartX server adds 0.5UL. The remaining node budget is calculated as: 32 - 24 - 0.5 = 7.5UL. Since the TC300 has a unit load of 1.2 the maximum number of devices that can be placed under each comm port using this configuration is 7.5 / 1.2 = 6.25 Also check out the SmartStruxure-RS485-Controller Unit Load Quick-Help video on the Exchange. 

Issue How to be redundant with your intelligent Building Management System (iBMS) Product Line Andover Continuum,EcoStruxure Building Operation,Field Devices,Other,Satchwell Sigma,Security Expert,TAC INET Environment Existing intelligent Building Management System Open Mind High Avalibility Solutions everRun MX Cause In engineering, redundancy is the duplication of critical components of a system with the intention of increasing reliability of the system. To be redundant with an intelligent Building Management System (iBMS) would take on two possibilities. 1. Have an alarm on critical points alerting personnel who move into action quickly replacing control boards or devices in the event of failure. 2. Have secondary backup controllers which upon failure, which are used to control devices resuming functionality. This is accomplished through programming the BAS with event sequences triggered from alarms or flags noting the failure. Redundancy capabilities and feasibility is site specific. Ascertaining failure in boards, points, or devices is crucial to creating secondary measure to keep seamless processes going and resume with functions.   Error detection and correction with maintenance is often the best practice for preventing failure. Worn components is the leading cause of failure, followed by lack of planning and consideration in the protection of electrical components through power surges or failures.   For the database, backups including automated backups for MSDE, SQL Express, and Full SQL are available. For further information on database backups and options, take a look at Microsoft SQL Management Studio. For Host Computer backups, look at adding a secondary computer which replicates the database and can capture transactions and messages should a failure with the primary host computer take place. Also work with the local IT department to keep machines up to date, safe, and clean of 3rd party applications which may interfere with integrity.   Schneider Electric’s building management systems are designed such that building control continues even when controller to server communication is disrupted. The BMS server is home to a database of alarm and historical data, as well as system parameters and programs. When a server or its network connection fails, the collection of data from building controllers halts until the problem is resolved. For data critical applications, this solution provides an environment capable of preventing the data loss that results from these types of failures.  Although we do support its use with StruxureWare Building Operation, Security Expert, Continuum, I/NET, Vista, Sigma, and I/A Series as a disaster recovery solution, we do not provide direct support for EverRun. Resolution For Open Mind High Availability Solutions guide please look at the following link; Open Mind High Availability Solution guide For everRun MX solution guide please look at the following link; everRun MX guide  

Issue ISO 9001 certificate for Schneider Electric Buildings Product Line EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices,Other, TAC INET, TAC Vista Environment Management Certification Certificate for the Design and Manufacture of Building Management System Controllers, Devices and Electronic Systems Cause ISO9001 certificates are sometimes requested for different projects. Resolution Download the ISO 9001:2015 certificate here.

Issue TC3XX thermostat is off when power is restored after a power loss Product Line Field Devices Environment TC300 TC303 TC353 Cause The default operation mode when the TC3xx thermostat is powered up is in OFF mode. Resolution An internal system setting (parameter 03) allows the possibility to alter the behaviour of the thermostat upon power restoration. 00 = Restores with previous status  01 = Restores with power off.  (this is the factory default setting) 02 = Restores with power on. Once power is restored, the thermostat will remember all parameters (** with the exception of the TC303-3A2DPMS and TC303-3AADPMS) that were in place before the power failure. The following specification numbers allow the thermostat’s restored state to be configured: - TC303-3A2L TC303-3A4L TC303-3A2DLS * TC353-3A2DLS TC303-3A4 * TC353-3A2L TC303-3A2DLMS * TC353-3A4DLS TC303-3A2LM * TC353-3A4L TC303-3A4DLMS ** TC303-3A2DPMS       ** TC303-3A4DPMS For guidance and instruction on how to perform the adjustment of internal system parameters, please contact your local/regional support team. * The TC353-3A2L, TC353-3A4L, TC353-3A2DLS and TC353-3A4DLS have been discontinued. Refer to PA-00686 - Product ObsolescenceNoticefor EMEA and APAC for further details. ** The TC303-3A2DPMS and TC303-3A4DPMS temperature set point will revert back to the default value after power is restored. This is as per designed. Please note: internal system parameters MUST ONLY be changed by a trained Schneider Electric or an approved Partner technician.Incorrect setting of such internal system parameters may result in either undesired operation of the thermostat or irreversible damage.

Issue The TA210U controller is obsolete since many years, but the manual is sometimes still requested Product Line Field Devices, TAC Vista Environment TAC210U TA210U 2107030QRW 2107030QRT 0844427005 0844428005 Cause Old controller Resolution The (Swedish-only) manual can be found here: TA210U Controller User Manual (L3238001.pdf).

Issue Replacement for Satchwell DWT0001 or DWT1701 by the STP660 Immersion Temperature Sensor due to obsolescence. Product Line Field Devices Environment DWT1701 DWT0001 Cause Obsolescence of Satchwell DWT0001 and DWT1701 Immersion Temperature Sensor. Resolution The STP660 Immersion Temperature Sensor is the replacement for the DWT0001 and older DWT1701 The STP660 provides the same functionality as the Satchwell DWT0001 and DWT1701, differing only in its appearance, dimensions and terminal identification. A pocket or well is also required and is sold separately. 9121066000 - Brass 9121060000 - Stainless Steel N.B. In the case of a DWT0001 and only the sensor part is required, then the STP660 will fit into the existing pocket (and adaptor). or In the case of a DWT1701 and the sensor part is only required, then a pocket adaptor 9121058000 is needed.

Issue SEC-TE (TE2) smart terminal controller / SED-0 (DA2) smart wireless actuator will not come online in an MPM controller. Product Line EcoStruxure Building Expert, Field Devices Environment SmartStruxure Lite Multi-Purpose Manager Smart Controllers Cause The Zigbee network configuration parameters in the MPM have been entered incorrectly. Resolution The application version of the SEC-TE/SED-0 must be determined before proceeding forward. Sticker on device should read V13 or V14. To check/modify the current settings, navigate to the "ZigBee Configuration" object (ZBC) under the MPM. For Application Version 13: Stack profile should be set to "Custom" and Security profile should be set to "None." For Application Version 14: Stack profile should be set to "ZigBee Pro" and Security profile should be set to "Home Automation."

Issue Valve Flange Tables Product Line Field Devices Environment Valves Flanged Gaskets Bolt holes PN rating PCD Cause What flanged tables are used with what valves? Resolution The PN of the valve and the valve size will indicate the diameter, PCD (Pitch Circle Diameter), number of bolt hole/size and bolt size and therefore size of flange and gasket. Download the flange tables for BS EN 1092 (metric), ANSI  (ASA) and BS10 or here for an alternative flange table document.

Issue The Heat Meter now has a barcode where the customer number use to be printed. From the customer number the modbus slave ID could be determined. Product Line Field Devices Environment Modbus Heat Meter Cause The Heat Meter now has a barcode where the customer number previously had been printed. From the customer number the modbus slave ID could be determined. Resolution The customer number is a replica of the serial number. The last 3 digits are the modbus slave ID, except when the last 3 digits are 248 or higher, then the slave ID is the last 2 digits. In this case, the slave ID is 210.

Issue Need to have a Multical 602 that communicates with a Lonworks network and also have two analog outputs (0-20mA or 0-10Vdc). Product Line Field Devices Environment Heat Meters Cause Require both analogue outputs and network communications at the same time from a single meter. Resolution An external communications box is required in conjunction with a serial data output top module to make the solution. This will allow you to use both the LonWorks communication and also the 4-20mA output base modules together. How this solution goes together: It is assumed a standard meter without any communications has been purchased. In this example the MHCHCBFFBM000 has been selected, which is a Heat Meter, 6m³/h, DN25, Flow, None Shopping List Item Part Number Description Qty 1 MHCHCBFFBM000 HM qp6 260xDN25 F 1 2 MAEXTCOMBOX HM External Comms Box MC60X 1 3 MALONBASE HM Replacement LON Base Module 1 4 MA4-20BASE HM An Output mod 4-20mA 1 5 MASERIALTOP-5 HM Serial output top module 1   Item 1 provides you the MULTICAL 602 and ULTRAFLOW 54 complete with 2 x 2-wire Pt500 (1.5m) temperature sensors with pockets, 24 VAC power supply, nipples, gaskets, couplings and mounting bracket. This meter is also supplied with a 2.5m cable between the calculator (MC602) and the flow meter (UF54). This provides you the base meter and nothing more in terms of communications to the outside world. Item 2, the external communications box comes with its own 24 VAC power supply and wall bracket. Items 3 to 5 will provide the rest of the functionality you require. Connect the external communication box (item 2) to the main calculator using the serial top module (item 5) and a standard 3-wire comms type cable, the LON module (item 3) will go inside here and the 4-20mA module (item 4) will go inside the MC602 itself. As always, please respect the laying of cables. If these will be placed close to others such as power cables, electrical disturbances can occur that might influence the reading and operation of the meter.