Issue The Exchange Download Center contains all of the assets you once accessed through the Buildings Extranet are now available on a brand new platform. It's easy to search and fast to download. Stay tuned for more great features as we roll this into the all-new extranet solution for Buildings. We ask that you register for a new account on The Exchange.   Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, Other, Pelco, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Exchange Download Center Cause You can utilize the new Buildings web experience from The Exchange. Resolution Navigate to https://ecoxpert.se.com/ * Use a modern browser for the best experience: Google Chrome, Mozilla Firefox, Microsoft Edge, and Microsoft Internet Explorer version 8 or later. If you receive the following error in Internet Explorer despite using version 8 or later, the browser displays the page in Compatibility View. Click here for more information on Compatibility View and how to disable it. The Download Center will not function properly in Compatibility View.   On the header bar, you will see the option in the top right corner for “Login / Register.” Click it.   If you are already registered, enter your email address and password. If this is your first time registering, click the link for “New to the Download Center? Register here!”   Answer whether or not you are a Schneider Electric employee using the radio buttons. If you are a Schneider Electric employee, enter your SESA ID and your desired password for The Exchange. Click to accept Schneider Electric’s Terms and Conditions and hit “Create Account.” * The first time you register, you must be connected to the Schneider Electric network or connected via VPN. This is only required at registration. All future logins can be done externally. If you are not a Schneider Electric employee, enter your first name, last name, company name, location, business email address, and desired password for The Exchange. * It is important to use your business email address if you are a licensed partner. Your email address is used to automatically validate your Partner status and assign the correct permissions to your user profile.   An email is sent to your designated inbox with a link to click through and validate your email address. Once this is done, your login is created, and you are ready to start using the Download Center. * If an error is displayed when trying to validate your authentication code, please try to log in. This happens when an email address has already been verified and oftentimes does not indicate an error with the registration.   Once logged in, you can search and download assets available to your user profile. If you attempt to download a file that you do not have access to, you will be given a chance to report if this is in error. Your username, email, and the asset you are trying to access are recorded. Please enter a message if any further description is required and hit “Submit.” A member of our team will get back to you promptly with a resolution. Web Site Support For any issue regarding The Exchange Download Center, please contact us at exchangesupport@schneider-electric.com.

Issue Unable to access the SE7xxx Room Controller configuration parameters menu - displays an error code. Product Line EcoStruxure Building Expert, Field Devices  Environment SE7xxx Room controller SE7000 Series Ex. Viconics branding VT7000 Series Cause The display shows an error code when used, this is indicating a password is required, an example of the error code may be 977 or 996. Resolution Contact your region's Customer Care Center for a temporary password. The error code which is unique to that controller will be required by the Customer Care Center to calculate the temporary password. Note for PSS; Check Internal article. 

Issue What utility in Windows XP can disable items in Startup? Environment Windows XP Cause Items that run on startup can sometimes make the boot up process for a PC very slow. Depending on which applications have been added to start automatically on startup, it can also cause problems if things load in the incorrect order. Resolution Click the Start button in Windows XP Select Run Type msconfig and click OK.

Issue How to find the IP address information on a PC? Environment Windows Operating Systems Cause Need to identify the IP address of the workstation (PC). Resolution For a Windows 95/98 PC, go to a DOS screen and run WINIPCFG. For a Windows NT / XP / Windows7 / Server 2008 PC, run a CMD window and run IPCONFIG.

Issue I'm not sure the network card is working on this PC. Is there a way to Ping or test the card? Environment PC Network Interface Card Cause Testing the network card is the first step in troubleshooting basic setup of an IP system. Resolution Assuming you have the correct protocols loaded, you can do a loop-back test. Go to Start > Run > and type "cmd" Type the command: ping 127.0.0.1  127.0.0.1 is the loop-back address. If the card is operating, you should get a reply

Issue How is a subnet defined? Environment Refer to "TCP/IP Network Administration" by Craig Hunt, O’Reilly & Associates, Inc. Cause Sectioning network communication by subnets. Resolution A subnet is defined by applying a bit mask (subnet mask) to the IP address. If a bit is on in the mask, that equivalent bit in the address is interpreted as a network bit. If a bit in the mask is off, the bit belongs to the host part of the address. The subnet is only known locally.

Issue Change an IP address on Windows 8 to a static address. Product Line Other Environment Windows 8 Cause Changing the IP address of a PC is often done to ensure it resides on the same subnet and network as the system or devices it is trying to communicate with. Resolution From the Start Menu (Tiles), open the Charms bar by moving the mouse to the right bottom corner of the screen or press the Windows Key + C and click on Search. Highlight Settings. In the Search box type Network to search for any network related options From the list options choose Network and Sharing Center. From the View Your Active Networks section, select Local Area Connection. Go to Properties. Result: The Local Area Connection Properties screen appears. Highlight Internet Protocol Version 4 (TCP/IPv4) and click on Properties. Result: The Internet Protocol Version 4 (TCP/IPv4) Properties screen appears. Click Use the following IP address. Complete the configuration fields as shown below. This part of the configuration requires attention to detail, because one error will prevent you from getting on the network. Be sure you have this information at hand when you start to configure the TCP/IP protocol: IP Address: x.x.x.x Subnet mask: 255.255.255.0 Default gateway: x.x.x.x  Enter these numbers in the appropriate fields and click OK. Continue to click OK or Close as appropriate until you return to the Network Connections screen. The Local Area Connection icon text should now say "Enabled". To test the new IP address: Open a command prompt in Windows 8 Swipe to show apps screen Scroll down and locate Windows system section heading Under Windows system, press or click on Command Prompt (a new Command Prompt window will open up on the Desktop.) You then can type in IPCONFIG then hit Enter and look for the new IPV4 address. You can also try to type in PING (IP ADDRESS) that should reply with the new IPV4 address if set correctly.

Issue Some helpful basic IP commands. Product Line Other Environment Computer with IP NIC or Network Cause Need for basic IP configuration or IP address Resolution Go to start, click run and type in "cmd". This takes you to the command prompt. Type in: "ping xxx.xxx.xxx.xxx" to see if your device is online and its response time. Make sure you put the space between "ping" and "xxx". "ipconfig" and hit enter to get the info of the computer you are currently using. You'll get the IP address, subnet mask and the gateway. "ipconfig/all" and hit enter to get more info on the machine your using. It will give you all the above and then some including the DNS server addresses. "tracert xxx.xxx.xxx.xxx" and hit enter and you can see the servers that you are going through to get to your destination. This can be used when connecting to a Loytec or a iLon and the IP address is being presented to the L-IP or iLon is unknown. Connecting through a firewall/gateway/NAT server, you are not presenting the PC's address - when you do the tracert you will go through your gateway and the next address will be the IP you are presenting- Use this in the iLon as the LNS server address.

Issue What is Domain Name Service (DNS)? Environment TCP/IP Networks Cause DNS is a distributed hierarchical system for resolving host names into IP address. Under DNS, there is no central database with all of the Internet host information. The information is distributed among thousands of name servers organized into a hierarchy similar to the UNIX file system. DNS has a root domain at the top of the domain hierarchy that is served by a group of name servers called the root servers. Source: TCP/IP Network Administration by Craig Hunt, O’Reilly & Associates, Inc. Resolution Short for Domain Name System (or Service or Server), an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, they're easier to remember. The Internet however, is really based on IP addresses. Every time you use a domain name, therefore, a DNS service must translate the name into the corresponding IP address. For example, the domain name www.example.com might translate to 198.105.232.4. The DNS system is, in fact, its own network. If one DNS server doesn't know how to translate a particular domain name, it asks another one, and so on, until the correct IP address is returned.   Short for digital nervous system, a term coined by Bill Gates to describe a network of personal computers that make it easier to obtain and understand information. 

Issue Microsoft Visual Studio causes Just-In-Time Debugging Environment Windows Operating System Cause Visual Studio is installed on the PC and when attempting to perform a task, an error appears claiming Just-In-Time Debugging.  Resolution To disable Just-In-Time debugging: On the Tools menu, click Options. In the Options dialog box, select the Debugging folder. In the Debugging folder, select the Just-In-Time page. In the Enable Just-In-Time debugging of these types of code box, select or clear the relevant program types: Managed, Native, or Script. To disable Just-In-Time debugging, once it has been enabled, you must be running with Administrator privileges. Enabling Just-In-Time debugging sets a registry key, and Administrator privileges are required to change that key. Click OK.

Issue Need to mirror a switch port in order to capture controller data with Wireshark.   Product Line Access Expert, Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, TAC IA Series, TAC INET, TAC Vista Environment NETGEAR Prosafe Plus Switch Cause Need a step-by-step guide to set up a mirrored port and an understanding of how it works.  Resolution Click here to download the video.   Use the link to the original post in Area360 to get written instructions.

Issue The documentation shows how to set the CLOCK but the clock fails to work. The controller always displays the Alarm "SetClock" and the time at the default value " Monday" 12:00 AM Product Line EcoStruxure Building Expert, Field Devices Environment SE7000 Room Controller SE8000 Room Controller Cause The Real Time Clock in the SE7000 uses the 50/60hz AC frequency to operate, if the unit is powered from a DC power source the Real Time Clock will not function and the clock time will always display Monday 12:00. Resolution Power the SE7000 controller from an AC power source if the RTC is required. Note: SE8000 uses a different RTC chip and can be powered from either AC or DC and the time operates correctly.

Issue Poor communications, communications failure or packet being corrupted Product Line Andover Continuum,EcoStruxure Building Expert,EcoStruxure Building Operation,Satchwell MicroNet,Satchwell Sigma,TAC INET,TAC Vista Environment Communications networks, BACnet MSTP, LON FT10, Infinet, Modbus RTU, Ethernet EMC (Electromagnetic compatibility) VSD Variable Speed Drive, VFD Variable Frequency Drive, Inverter Drive Cause Electrical Interference from Inverter (variable speed drives or VSD) Radiated or Induced RFI (Radio Frequency Interference) Resolution A VSD has the potential to create a large amount of electrical noise, to avoid causing issues it is vital they are installed as the manufacturer's instructions.  (Other devices also have this potential) Our systems are often used to control VSDs on fan motors, so if poor communications is found during the commissioning process, then try stopping all the fans in the area then re-testing the communications. A recent example was seen where LON FT10 communication was working ok until some VSDs were started, at this point LON devices and Object went offline intermittently. When all the VSDs were stopped the communication become completely stable. It was then possible to find which VSD was causing the problem and correct the VSD installation. In this case a LON analyzer would also have helped diagnose the issue.

Issue Need to capture steps taken to reproduce a problem or a solution Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista Environment Windows 7 Windows 10 Windows Server 2008, 2012, 2016 Cause A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step. Resolution In Windows click on the Start menu button  Type "PSR" Windows 7 Windows 10, 2012, 2016 Open the Problem Steps Recorder Windows 7 Windows 10. 2012, 2016 Click Start Perform the desired tasks Click Stop Choose a location to save the file output The .zip file will contain a .mht file which can be opened in a web browser The screenshots will appear in order  This will be followed by a detailed output of keystrokes and mouse movements. For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem 

Issue Unable to access the SE8xxx or SER8xxx Room Controller configuration parameters menu - displays an error code. Product Line EcoStruxure Building Expert, Field Devices  Environment SE8xxx and SER8xxx Room controller SE8000 and SER8000 Series Ex. Viconics branding VT8000 Series Cause The PswrdSet parameter sets a protective access password to prevent unauthorized access to the configuration menu parameters. An error code is displayed whenever the password lockout is active and an incorrect password is used. Resolution Contact your region's Customer Care Center for a temporary password. The error code which is unique to that controller will be required by the Customer Care Center to calculate the temporary password. Note for PSS; Check Internal article. 

Issue The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. In cases where multiple BACnet networks containing SE7000 BACnet room controllers are connected to the same BACnet internetwork there could be duplicate ID's when using this schema. In these instances a T7600 Device Configurator Tool can be used to change these fields. Environment SE7000 BACnet room controller Cause The Device ID and name in a BACnet SE7000 room controller is factory set to the model number plus the MAC address. By default the MAC is set to 254 in the room controller, meaning the device does not communicate since valid MAC addresses need to be in the range 0-127. For example when a VT7200F5000B room controller with a MAC address of 41 is connected to a network, its default Device Name will be VT7200F5x00B-41 and its default Device ID will be 72041. The device ID and name will change as soon as the MAC address is changed at the controller. The MAC address is set in the Installer configuration parameter menu using the Com Addr parameter. These fields can also be set by any BACnet management tool that can access these properties. Resolution The goal of this document is to give simple instructions on how to change the Device Instance of the VT7000 series thermostats using the T7600 Device Configurator tool and the recommended connections and wiring. 1. Converter (can be other models): Model 485OT9Lor USOTL4 from B&B Electronics. A USB-to-RS485 converter, like one used for MSTP captures, will work as well.  2. Recommended wiring for the configuration of Device Instances: The SE7000 room controllers have to be connected only to the converter (which has to be powered up) and disconnected from the network controller. The EOL resistors should remain at both ends of the trunk. 3. Setting up the software The software is supplied as a simple installer file download the software from here and run the installer. Prior to running the program for the first time setup steps 4 and 5 must to be accomplished. 4. Setting Windows Compatibility mode The T7600 Device Configurator Tool is legacy tool and therefore is only supported in a Windows 9X operating system, It has been tested and found to work in later versions of Windows by setting the compatibility mode to Windows 95 Locate the executable file T7600_MSTP_Config.exe in the C:\Program Files\Fastek\T7600 Config\ folder. Right click the file and select properties Go to the compatibility tab and change select Run this program in compatibility mode for: "Windows 95" from the drop down menu then click OK 5. Set the PC communications port Open the BACDOCM.ini located in the C:\Windows folder and enter communications port number in the line highlighted below and save the file. If a valid com port is not entered here the program will generate errors when launched and will not operate. Instructions on how to use the converter (file T7x00 MSTP Config.exe): 1. Open the configuration Tool 2. Double click on the BACDOOR icon in the icon tray on the bottom right of the PC. 3. On the window BACDOOR OEM MSTP Client status, click configure and in the configuration window set the Device instance to any number that does not conflict with any other device instance on the network.: 4. Close the BACDOOR configuration window and in the T7000 Device Configurator, click refresh device list. 6. All the devices on the trunk should appear and you can start changing the device instances one after the other. To do that: a. A- Select the first device.     B- Click Connect to device. The connection process can be long, wait for all the objects to be discovered.     C- change the instance ID using the keyboard.     D- click Apply changes. b. Select the next device and do the same. c. Repeat this action for all the discovered devices. 7. After making all the recommended changes, remove the RS-485 to 232 converter and reconnect the network.

Issue The Viconics VT7600 (or SE7600 - Schneider-Electric brand) LON thermostat displays a network variable input (nviSetpoint) with both the Niagara R2 and Niagara G3 stations. It is not available on the thermostat's local display. Product Line EcoStruxure Building Expert, TAC IA Series Environment Viconics VT7600 SE7600 Niagara R2 Niagara G3 Cause Add nviSetpoint to a Niagara-based graphic, but it cannot be cross-checked on the local display.  This may add confusion to the end users. Resolution nviSetpoint is, by design, a network variable without local display access.  It is used to calculate the occupied heating and occupied cooling setpoints (in conjunction with the deadband).  The occupied heating and occupied cooling setpoint have local display access. Below is an excerpt from the Viconics LonWorks Integration Manual (page 😎 describing the function of nviSetpoint and how it works with deadband to create occupied heating and cooling setpoints: Parameter Variable Name Function Occupied Cool & Heat Setpoints network Input SNVT_temp_p nviSetpoint This input network variable is used to allow the occupied temperature setpoints only to be changed via the network from a single analog value. (Note: the Unoccupied setpoints are not changed.) The corresponding heating and cooling values are derived from the minimum deadband configuration value Default Null Value: 621.81°F (327.67°C or 0x7FFF) Ex. If the minimum deadband configuration value = 2°F and nviSetpoint = 70°F The resulting Occupied heating setpoint will equal 69°F which is derived from 70°F minus one half the minimum deadband configuration value of 2°F The resulting Occupied cooling setpoint will equal 71°F which is derived from 70°F plus one half the minimum deadband configuration value of 2°F

Issue Cannot see a SE7300 Room Controller when connected to a BACnet MS/TP network. Product Line Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices Environment SE7000 Series SE7000, SE7200, SE7300, SE7600, SE76x7 Ex Viconics branding VT7000 Series Viconics room stats with BACnet communications Cause Units are shipped from the factory with the BACnet network disabled. Resolution Power up the unit. Press the middle button down for 8 Seconds (It is either the Override or °C/°F Button depending on model). Enter the password if it has been set, or leave as the default 0 for no password (as shipped from the factory). Use the down key to find the "Comm Addr" value. By default this is set to 254 BACnet communications disabled. Adjust this to the desired value within the valid range of 1 to 127, but also ensure it is in the range of your BACnet Max Master setting on the connected system. Once set, power off/ on the unit to change the address to the new value. The unit should now be visible on the BACnet MS/TP network.    Note: The SE7xxx Room controllers will auto baud to match your MS/TP network, there is no baud rate setting to adjust. Also any password set on the SE7xxx controller must be temporarily disabled to allow the middle button to operate correctly. For further information on installing the Room Controllers please see SE7000 Series Installation Instructions.

Issue Unable to configure the schedule in SE8000 series thermostat. Product Line EcoStruxure Building Expert, Field Devices Environment SE8000 Cause The system is not following building occupancy and operation as needed Resolution Tap and hold the top middle of the screen and tap on lower right arrow of page 1/2 setup. There are seven different schedule setting screens, one for each day of the week. Each day can have different scheduled events. Options The options settings allow the Room Controller to function in Occupied or Unoccupied. Occupancy Command Local occupancy: occupancy is determined by local PIR or schedule, as configured under Occ. Source from the configuration menu. Schedule Type 7 days: Independent scheduling for each day 5+1+1 days: Weekdays scheduling and Independent Weekend scheduling for Saturday and Sunday 5+2 days: Weekdays scheduling and Weekend scheduling

Issue Where to find information for Schneider Electric's SmartStruxure Lite and ExoStruxure Building Expert offer Product Line EcoStruxure Building Expert Environment MPM SE8000 range Cause Information required for the SmartStruxure Lite and ExoStruxure Building Expert offer Resolution SmartStruxure Lite and EcoStruxure Building Expert information. There are several sources of information: Schneider Electric's Building Expert Product Selector website. Schneider Electric's Exchange (filter by SmartStruxure Lite) is a source for the SmartStruxure Lite and Building Expert product. Specification sheets Firmware Product Announcements Guides Videos For support contact your region's Customer Care Center