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"Server Error in '/ebo' Application" while registering a system

"Server Error in '/ebo' Application" while registering a system

Issue

When attempting to register a system, an error page is shown indicating a server error in the /ebo application

server-error-in-ebo-application.png

Product Line

EcoStruxure Building Operation

Environment

  • WorkStation
  • Registration
  • Windows Server 2012 R2 and above

Cause

While the error message points to an error in the back end server, it is actually due to a setting on the client PC. Enhanced security configurations in Internet Explorer on Windows Server systems, is blocking required content from being run. EcoStruxure Building Operation WorkStation uses Internet Explorer as the built in browser, and is therefore affected by this.

Resolution

While the enhanced security measures can be disabled all together, the resolution with the smallest impact is to add the URL of the registration portal to trusted sites in Internet Explorer.

  1. Open Internet Explorer
  2. Open Internet Options
  3. Select the Security tab
  4. Click Trusted Sites
  5. Click Sites
  6. Enter the registration portal URL: https://registration.smartstruxure.schneider-electric.com
  7. Click Add
  8. Click Close
  9. Click OK

After doing so, restart WorkStation, and attempt the registration again.

For more information, refer to the WebHelp topic EcoStruxure Building Operation Registration Page is not Displayed.

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