Issue
Satchwell IAC 600 controllers remain Offline when connected to the Xenta.
Environment
IAC 600
Xenta 555
Cause
A Satchwell IAC 600 controller fitted with DDC253 firmware remain Offline when connected to the Xenta 555.
Resolution
This firmware is not compatible with the Xenta 555 and must be replaced.
As this DDC253 firmware was fitted into an IAC 600 with specific hardware, the firmware cannot be changed, therefore the controller must be replaced.