Workstation Pro License at v1, site is now v2 or v3, so WorkStation will not run after upgrade

[#1]

Issue

Workstation Pro License fails to allow running of v2.0 or v3.x EcoStruxure WorkStation following an upgrade

Product Line

EcoStruxure Building Operation

Environment

• WorkStation
• Licensing

Cause

Workstation Pro License SXWSWWORK00002 (SW-STATION-PRO-0) is the same for v1.x and v2.x, so that WorkStation Pro should continue to operate after an upgrade.

However, there was a License upgrade/change at v1.7 (from v1 to v2) and if the License was registered before this the version remains at v1 and this will not run v2.x WorkStation

Resolution

The WorkStation Pro License needs to be returned, then re-installed using the online Licensing system.

 Before License is returned

 After license is returned

 The process to return a license can be found in Webhelp.