Issue
When trying to log in to WebStation using Internet Explorer you get the following error message: Wrong domain, user name or password
Product Line
EcoStruxure Building Operation
Environment
- WebStation - Detected in version 1.7.1
- Automation Server
- Microsoft Internet Explorer 11
Cause
The cookie sent from the SmartStruxure server has an old expiry date. This can be confirmed by tracing communication using Fiddler or similar.
Resolution
Set the correct date and time in the Automation Server or Windows PC where the Enterprise Server is installed.
- Refer to Web Help #4388 for instruction on how to set the time in an Automation Server
