If an application hangs or crashes, Windows systems are sluggish or having problems, or new software fails to install properly one of the first places to look for information on what may be happening is the Windows Event Log. Product Support personnel may ask to see a copy of the Windows Event Log.
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Windows Operating System
If an application hangs or crashes, Windows systems are sluggish or having problems, or new software fails to install properly one of the first places to look for information on what may be happening is the Windows Event Log.
There are two basic ways to navigate to the Event Log.
- Find "My Computer." This may be on the Windows desktop. If it is not, right-click on the Start menu and choose Explore.
- Right-Click on My Computer and select Manage.
- Navigate to Computer Management (Local) > System Tools > Event Viewer
- The three main logs are Application, Security, and System.
- View recent messages for more information on system issues.
- Navigate in the Start Menu to Start > Settings > Control Panel > Administrative tools.
- Select the Event Viewer.
- In the left pane of the Event Viewer, select the Log to save.
To save a copy of the Windows Event Log to send to Product Support:
NOTE: Windows 7 users will need to create a custom view for the Application Log and the System Log before you can save these logs individually.
- Right-Click on the desired Log, In most cases, the logs of interest will be the Application Log and System Log
- Choose Save Log File As...
- Name the Event Log
For clarity later, be sure to include the log type (Application, Security, or System) in the log name.
- Using the default .evt extension, an .evt file is created at the desired location.
- Changing the extension to .CSV saves the logs in a .CSV file that retains all error text.
- For best coverage, we prefer that you save each event log in both .EVT and .CSV file formats.