Issue
Video is not displaying or it's displaying with a black screen when using Continuum 1.81, 1.90 and 1.91 with Digital Sentry 4.3 or 7.x
Environment
- Continuum 1.81
- Continuum 1.90
- Continuum 1.91
- Digital Sentry
- Windows XP
- Windows Server 2003
- Windows Server 2008
Cause
Continuum 1.81, 1.90 or 1.91 is incompatible with the Digital Sentry API 4.3 or 7.x
Resolution
- Use the Digital Sentry version 4.2
- Download and install DSConnex hotfix
CAUTION: Installing the hotfix for Digital Sentry 7.x slows down videolayout and videomonitor with Digital Sentry units that have v4.2 installed. - Increase the amount of virtual memory on the PC to 4096.
NOTE: the files that were contained in the hotfix were incorporated into 1.92 and above