Using Windows Problem Steps Recorder

Using Windows Problem Steps Recorder


Need to capture steps taken to reproduce a problem or a solution

Product Line

Andover Continuum, EcoStruxure Building Expert, EcoStruxure Building Operation, Field Devices, OTHER, Satchwell MicroNet, Satchwell Sigma, TAC IA Series, TAC INET, TAC Vista


  • Windows 7
  • Windows 10
  • Windows Server 2008, 2012, 2016


A series of screen captures will help to demonstrate the steps needed to reproduce a problem or a solution. You can use this tool to capture the steps you take as a problem occurs and send the output to someone so they can see a screenshot of each step.


  1. In Windows click on the Start menu button 
  2. Type "PSR"
    Windows 7Windows 7
    Windows 10, 2012, 2016Windows 10, 2012, 2016
  3. Open the Problem Steps Recorder
    Windows 7Windows 7Windows 10. 2012, 2016Windows 10. 2012, 2016
  4. Click Start
  5. Perform the desired tasks
  6. Click Stop
  7. Choose a location to save the file output
  8. The .zip file will contain a .mht file which can be opened in a web browser
  9. The screenshots will appear in order 
  10. This will be followed by a detailed output of keystrokes and mouse movements.

For additional information please refer to Microsoft webpage on this topic: Record steps to reproduce a problem 

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