Upgrade to 1.5.0 or 1.6.0 fails

[Product_Support]

Issue

When trying to upgrade a database to version 1.5 or 1.6 the upgrade fails

Product Line

EcoStruxure Building Operation

Environment

• Enterprise Server
• Automation Server

Cause

There can be various reasons for the upgrade failing. At this moment there are two known issues:

1. Issue with specific LonWorks devices such as the T-Stat T7300
2. Too complex or long list of email addresses in notification objects

Resolution

Solution for issue 1: Issue with specific LonWorks devices such as the T-Stat T7300

Contact Product Support and ask for hotfix 1.5.0.4801

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Solution for issue 2: Too complex or long list of email addresses in notification objects

1. Make a search for all email address objects searching for "EmailAddress" - You can import this search object to do it.
   
2. Copy all rows to this Excel sheet
   
3. Check the "Count" column - it counts the characters in the "Property value" column. There's no exact max character count as it also depends on complexity of the addresses, but a good indicator is if the count is over 270.
4. In SmartStruxure, delete the content of the objects having more than 270 characters.
5. Carry out the upgrade (if the upgrade fails, go back to step 3 and delete the content of all objects where the count is 260)
6. After upgrading copy the property content from the Excel sheet back to SmartStruxure