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Unable to log on to Continuum CyberStation via Windows's Remote Desktop

Unable to log on to Continuum CyberStation via Windows's Remote Desktop

Issue

The Continuum icon in the system tray does not respond to a right click when attempting to logon to Cyberstation  via a remote desktop connection.
Restarting the Cyberstation application will temporarily correct this issue.
This problem is usually found when multiple remote machines are accessing the same Cyberstation workstation via Remote Desktop.

Product Line

Andover Continuum

Environment

Microsoft Windows 10

Cause

Windows Remote Desktop behavior can be affected when several RDU hosts whose screen resolutions are not the same and connecting to a remote workstation. 

Resolution

Ensure the various machines accessing Continuum Cyberstation over Windows Remote Desktop use the same windows resolution aspect ratio.

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