Device Administrator is not able to load new database version 126.96.36.199 into AS-P.
Error message “New database failed”
EcoStruxure Building Operation
- Building Operation Workstation
- Building Operation Automation Server
This is an issue with the new McAfee firewall policy where Local the firewall is blocking ICMP6 to the PC.
The device needs to be able to "call back" to the PC. If that doesn't happen, the upgrade will not continue and stop at exactly 70%
This is seen in 3.x, EBO 2.0 does not exhibit this issue
This can be resolved by:
- Temporarily disabling the local firewall
- Trying another PC since McAfee policy or some restriction might have caused installing 3.2 to fail
Another possible solution for this issue which we have seen working is to first install version 3.1 using DFU mode and create a new database and then upgrade to version 3.2 using IP connection.