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Unable to load new database into AS-P

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Unable to load new database into AS-P

Lieutenant JG Ramaaly Lieutenant JG
‎2022-05-16 08:48 AM

Last Updated: Spock RobertAndriolo Spock 3 weeks ago

Issue

Device Administrator is not able to load new database version 3.2.3.59  into AS-P.

Error message “New database failed”

art7.1.png

Product Line

EcoStruxure Building Operation

Environment

  • Building Operation Workstation
  • Building Operation Automation Server

Cause

This is an issue with the new McAfee firewall policy where Local the firewall is blocking ICMP6 to the PC.

The device needs to be able to "call back" to the PC. If that doesn't happen, the upgrade will not continue and stop at exactly 70%

This is seen in 3.x, EBO 2.0 does not exhibit this issue

Resolution

 

This can be resolved by:

  1.  Temporarily disabling the local firewallart7.2.png
  2. Trying another PC since McAfee policy or some restriction might have caused installing 3.2 to fail

 

Another possible solution for this issue which we have seen working is to first install version 3.1 using DFU mode and create a new database and then upgrade to version 3.2 using IP connection.

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