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Unable to access to JACE-645 via its Ethernet Port

Unable to access to JACE-645 via its Ethernet Port

Issue

Unable to access to JACE-645 via its Ethernet Port. The following is seen when connected to the JACE's Serial Shell.

SerialOut1.PNG

SerialOut2.PNG

SerialOut3.PNG

Product Line

TAC I/A Series

Environment

JACE-645 (TRD-T-645)

Cause

The boot sector of the nand flash has become corrupt and/or the nand flash chip may have failed.

Resolution

The unit cannot be recovered in the field. The options are:

  1. An attempt can be made to re-image the unit but this may not be always successful. Contact Product Support for further details.
  2. Replace the unit. Refer to PA-00502 - End of Commercialization for JACE 600 and JACE 700 for replacement options.
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