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Some Graphic links not working in WorkStation 1.9

Issue

  • Clicking a graphic page link fails to open any graphic page, but when opening the path using the System Tree of the server that contains the graphic page, successfully allows the link to open the graphic page.
  • When opening the same page using WebStation, the graphic pages all open successfully.

Product Line

EcoStruxure Building Operation

Environment

Building Operation WorkStation 1.9.x or below.

Cause

Typically having 'dead links' or unresolved binds in any graphic page is the reason for the issue. WorkStation pre-loads all objects of the references to the graphics. This call (CSP GetObjects) fails since (at least) one path of the objects points to a server that does not exist. Unfortunately the protocol can't return the objects that do exist and WorkStation then marks all these objects as non-existent and fails to open the respective binding.

This operation cannot be corrected in this version of WorkStation and requires an upgrade to 2.x or above to correct this.

Resolution

Two options are available

  1. Correct/remove all link bindings that are shown with unresolved references to invalid server paths.
    Example showing an Unresolved BindingExample showing an Unresolved Binding
  2. Upgrading to Building Operation 2.0 or higher will also resolve this issue.
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