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Sending Secure email to SMTP host from Tridium Jaces

Sending Secure email to SMTP host from Tridium Jaces

Issue

How do I configure outbound email to satisfy a hosting service that requires SSL/TLS

Product Line

TAC IA Series

Environment

  • ENC-410
  • ENC-520
  • JACE-2

Cause

Many SMTP(email) host no longer except non-secure email for transmission.  They require, at minimum, SSLv3 inbound messages.

Resolution

The devices mentioned in the "Environment" section all use the IBM J9 Java Virtual Machine and can not be configured for the minimum secure socket the hosts require.  You must upgrade this hardware if you want to use one of these secure SMTP Host providers. If you are unsure of the JVM on the device, look at the Platform of the device.; The Jace 6E/645 and the Jace 8000 use the Oracle-Sun HotSpot JVM and meet the requirements.

ENC 520 (J404) unsupported SSL/TLS

JVM_ENC.jpg

Jace 6E-645 Supported TLS using the Oracle-Sun Hotspot JVM

JVM_6E.jpg

Jace 8000 Supported TLS using the Oracle-Sun Hotspot JVM

JVM_Jace8000.jpg

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