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Security Expert controller is online but not fully functional

Security Expert controller is online but not fully functional

Issue

Security Expert controller has Online Status, can be downloaded, can be pinged and the web configuration page can be opened but Health Status and Module Addressing both timeout.

Product Line

Security Expert

Environment

  • SP-C
  • SP-AC1
  • SP-ACX

Cause

The controller serial number is missing or has been incorrectly entered in Security Expert. The IP address is used to verify online status and direct downloads but the serial number must also be correct to get health status and module addressing.

Resolution

Correct the Serial Number field on the General tab of the controller.

Controller Serial NumberController Serial Number

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