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Security Expert Reader Formats are Greyed Out

Security Expert Reader Formats are Greyed Out

Issue

It is not possible to change Primary or Secondary Reader Formats as they are greyed out.

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Product Line

Security Expert

Environment

Client/Server

Cause

If the Reader Expander Port Network Type is set to Schneider Electric RS485 the option to change the format on that Expander Reader 1 or Reader 2 Tab is edit locked.

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Resolution

Under the General Tab change the Port 1 Network Type to Wiegand

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 Under the Reader 1 Tab the Reader's Primary and Secondary Formats can now be changed

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Repeat process for Reader Expander Port 2 Network Type and Reader 2 Primary and Secondary Formats as required.

Remember under the General tab to change the Network Port Types back to Schneider Electric RS485 before saving.

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