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Security Expert Reader Formats are Greyed Out

Commander BillNeville Commander
‎2020-06-24 10:48 AM

Last Updated: Sisko AdamSteele Sisko 2 weeks ago

Issue

It is not possible to change Primary or Secondary Reader Formats as they are greyed out.

edit2.png

Product Line

EcoStruxure Security Expert

Environment

Security Expert Client, Security Expert Server

Cause

When the Reader Expander Port network type is set to Schneider Electric RS485 the Reader format is edit locked and unable to be changed.

edit1.png

Resolution

  1. The Port network type on the Reader Expanders General tab needs to be temporarily changed to Wiegand.edit3.png
  2.  Under the Reader tab the Reader Format and Reader Secondary Format can now be changed.edit6.png
  3. Repeat this process for Reader 1 and/or Reader 2 as required.
  4. On the Reader Expanders General tab change the Port network type back to Schneider Electric RS485.
  5. Save your changes, perform a download and update the Reader Expander.
Labels (1)
Labels:
  • EcoStruxure Security Expert
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