System does not respond correctly to "Off Duty" and "On Duty" messages.
When a reciprocator’s Mobile sends an “Off duty message” to the RAM interface, a duty exception is created on the RAM console, but when the same reciprocator’s Mobile sends an “On duty message” to the RAM interface the duty exception is not cancelled.
This issue will not be addressed at this time as a "Work Around" is available.
To enable users to remotely issue an "On or Off duty" commands, their Local access needs to be set to ‘Privileged User’ or above. This is on the Users ‘Access page’ as shown below.