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Re-install of Continuum system and security key is not being recognized.

Re-install of Continuum system and security key is not being recognized.

Issue

The re-install of the Continuum system and security key is not being recognized.

Product Line

 Andover Continuum 

Environment

  • Continuum Cyberstation
  • Sentinel Security Key

Cause

Driver not loaded

Resolution

Make sure the antivirus is not running on installation. If so, disable and re-install Continuum, or try to reinstall the Sentinel Key driver. The Sentinel Key driver is located in "\Continuum\ISSetupPrerequisites\{1F0227D8-C348-45F0-9789-1DEE3E8C5889}" directory and is an executable that can be run to install the driver.

Sentinel Key drivers can be located on their website:

http://www.safenet-inc.com/support-downloads/sentinel-drivers/

At times, the removal and reinstall of the driver still don't recognize the key even when it can be seen in another PC. If that is the case then do the following:

  1. Go to http://www.safenet-inc.com/support-downloads/sentinel-drivers/ and download SSDCleanup and run it. This will do a clean removal of sentinel drivers on the PC.
  2. Reboot and then reinstall the Sentinel driver from \Continuum\Install\Sentinel directory (SSDv7_xx.exe)
  3. Test multiple Windows accounts. There can be restrictions placed even on local admin accounts that interfere with reading the key.
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