Issue
- Not getting any alarms from Xenta 30x/40x/28x on the network.
- Have to perform alarm refresh to get alarms
Product Line
TAC Vista
Environment
- TAC Vista
- XBuilder
- Xenta Programmable Controllers
- Xenta 280, 281, 282, 283, 300, 301, 302, 400, 401, 401:B
Cause
Xenta will only send alarms if it gets a heart beat from TAC Vista. If it for some reason does not get it or get it from the wrong server no alarms will get in to the alarm list.
Xenta Servers can also send out the heartbeat on the network if a "stand alone" Xenta server is doing this the alarms will be sent to it instead.
Resolution
- Open properties of the Lonworks Network object and click on the "Communication Timers" tab. Make sure that “Heartbeat Active” is checked.
- If there are any Xenta 5xx/7xx on the network open the XBuilder for it and make sure that the option Alarm Server is set to disabled.
- Download the XBuilder project again