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License server port used to reach Schneider Electric's Building Operation licensing server

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License server port used to reach Schneider Electric's Building Operation licensing server

Picard Product_Support
1 week ago

Last Updated: Admiral DavidChild Admiral 1 week ago

Issue

Firewall issues when trying to reach out to the activation server for a license

Product Line

EcoStruxure Building Operation, Satchwell Sigma, TAC Vista

Environment

  • Building Operation Licensing
  • Firewall

Cause

If the corporate network has a very restricted firewall policy or rules, the port needed to reach and activate a license may be blocked.

Note: The same license server is used for EcoStruxure Building Operation, Satchwell Sigma and TAC Vista software licenses.

Resolution

Open both (http) Port 80 and (https) Port 443 for the server hosting the license server, and ensure that the routing paths to the Flexnet Licensing server URL's are all fully open.

The Licensing Server URL should be opened from the site, and it is: https://schneider-electric.flexnetoperations.com

If the site of the old server has issues with the non secure communications or the communications forwarding between the previous and the new server, there is a tool available to configure EBO to only use the new server.

See the Exchange Community article for the download: SBO License Setup

Note: From EBO V2.0 only the new license server is used.

Labels (3)
Labels:
  • EcoStruxure Building Operation
  • Satchwell BAS & Sigma
  • TAC Vista
Tags (7)
  • Find more articles tagged with:
  • 18030
  • address
  • DavidChild21
  • ports
  • request
  • SampathKonda19
  • web
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