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License Violation alarm in EBO

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License Violation alarm in EBO

Issue

A license violation alarm is shown in the alarm viewer even though the system has all licenses necessary.

license violation.png
The alarm returns to normal without any action from the operator.

Product Line

EcoStruxure Building Operation

Environment

Building Operation Workstation

Cause

The Enterprise Server / Central contacts the License Server installed on the computer to determine what licenses are available. The License Server will then contact the "Trusted Storage" on the computer which is created when activating the licenses and ask how many licenses are available. The issue comes when the "Trusted Storage" creates some metadata once a day.  The metadata is a file created showing which licenses are used at that moment.  This is not currently used but could be by a third-party client who is interested in the license information for the system.  When the "Trusted Storage" creates the metadata it will be busy and not answer the License Server.  This is when the license violation alarm will be activated.  The alarm will return to normal after the "Trusted Storage" has finished creating the metadata.

Resolution

An investigation is ongoing. This issue will be fixed in an upcoming release.

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