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Infinity Controller shown as online on controller webpage, but offline in Continuum

Issue

When looking at the controller configuration web page of a CX9702, it shows comm status = online, but when in Continuum it shows up as offline.

Product Line

Andover Continuum

Environment

  • CX9702
  • CyberStation

Cause

Controller received a probe from the workstation but Continuum has not been able to acknowledged that the probe was successful.

Resolution

  1. Check that the network ports are all open
  2. Shut down and restart Continuum on the workstation

Or:

  1. Edit controller object in Continuum Explorer
  2. Select Out of Service and Apply
  3. De-select Out of Service and Apply
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