Upgrading from older Continuum version using parallel dongle.
The old style hardware key cannot be attached to newer machine that do not have a parallel port.
It is not necessary to have a hardware key plugged into Continuum workstation pc when the c2v file is created.
If you are able to read the key information and/or identify the serial number for the existing key, contact the EcoBuilding upgrade department at Upgrades.Continuum@schneider-electric.com and provide them with the serial number of the hardware key and a c2v file that was generated on the Continuum workstation.
If you are unable to read the key information or identify the S/N from the old dongle, contact the EcoBuilding upgrade department at Upgrades.Continuum@schneider-electric.com. It may become necessary to sent the hardware key to the EcoBuilding Upgrade Dept to so that they can extract the serial number and key information themselves.