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How to throttle (slow down) personnel distribution.

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How to throttle (slow down) personnel distribution.

Issue

 Error  'Communications failure due to device not online' during personnel distribution

Environment

CyberStation

CX9900

CX9702

CX9680

ACX5720

ACX5740

ACX701

ACX781

Cause

By default CyberStation will try to speed up the personnel distribution as much as possible in order to expediently distribute all the card records to the controller.

There may be situations where the controller may be overwhelmed,  100MB NIC in the controller  versus a 1Gig NIC in the Cyberstatom and by the amount of traffic caused by multiple CyberStations distributing multiple records simultaneously.

Resolution

Continuum contains some facilities available in the General Preferences window where adjustments can be made to throttle the personnel distribution.

Lines 12 and 13 are the settings used to throttle personnel distribution going to field devices such as ACX701 or ACX781

Lines 14 and 15 are used to throttle personnel distribution going to LAN controllers such as the CX9680 (NC2), ACX5740 (ACX2), CX9900 etc

The interval between personnel distribution is in milli seconds, a reasonable value to start at when issues are encountered is 50 milli seconds.

Ex. Line 15 change from 0 to 50

Increase by 25 milliseconds after that to get better results. Ex. 50, 75, 100

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