Issue
After moving the License server to another computer the license server address in the License Administrator is changed to the IP address of the new computer, but EBO Workstation gets a license error when trying to login to it.
Product Line
EcoStruxure Building Operation
Environment
Building Operation Workstation
Cause
The License Administrator can be used to select which license server EBO uses. This is done by going to the License Server Address tab and entering the license server address in the License Server Address field.
Note that the license server address must be preceded by an @ in order for it to work, e.g. @servab48.
The License Server Address in The License Administrator is not always used when Workstation or the Enterprise server asks for a license,
Resolution
The request for a license is handled in the following order:
- If there are licenses located locally on the machine running WorkStation/Enterprise server (activated from ASR files), those are used first. This means that the license server set in License Administrator is not used in this case.
- If there are no licenses located locally on the machine running WorkStation/Enterprise Server, the registry key HKEY_CURRENT_USER\Software\FLEXlm License Manager\TACLIC_LICENSE_FILE is used. This registry key contains all license server addresses that have been successfully used to obtain a valid license previously. If this key is not empty, each server contained in the registry key value is asked for a valid license until one is obtained. This means that the license server set in License Administrator is not used in this case.
- If there are no licenses located locally on the machine running WorkStation/Enterprise Server, and the registry key HKEY_CURRENT_USER\Software\FLEXlm License Manager\TACLIC_LICENSE_FILE is empty, the license server set in License Administrator is used. The license server address is stored in the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Schneider Electric\StruxureWare\License Administrator\TACLIC_LICENSE_FI
