Floor Plans and Camera Views that show up in the Security Expert thin client do not work in the Web Client. Instead of floor and camera images, “Floor plan not supported” and “Camera view not supported” are displayed.
Security Expert Web Client
Floor Plans and Camera Views are not displayed through the Web Client interface and will only work with the Security Expert Client. The Security Expert Web Client is not intended to support the full suite of options available through the thin client.
Use the Security Expert Client as this will support Floor Plans and Camera Views.