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File Preparation in Visio to Correct Workplace Tech and Workplace Tech Editor Application Failures

File Preparation in Visio to Correct Workplace Tech and Workplace Tech Editor Application Failures

Issue

Workplace Tech or Workplace Tech Editor is crashing when accessing a specific Visio file.

Product Line

TAC IA Series, EcoStruxure Building Operation

Environment

  • I/A Series WorkPlace Tech
  • Building Operation Workstation (Workplace Tech Editor)

Cause

There are a number of possible issues with the Visio 2013 and Visio 2016 files when running in Compatibility Mode.  Compatibility Mode is required for Workplace Tech and Workplace Tech Editor since they are both designed to use the older .vsd file format.  The mentioned Visio versions both use .vsdx as a native file format.

Resolution

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