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Failure when upgrading Reader Expander module firmware

Failure when upgrading Reader Expander module firmware

Issue

Performing a firmware upgrade on a reader expander module via the SP_Cs web page will fail with the message:            "Error - The module failed to restart in boot mode"

Firmware update failureFirmware update failure

Product Line

Security Expert

Environment

SP-C, SP-RDM2, SP-MRDM2.

Cause

Cause 1

  • There was an intermittent communications fault hindering the update process.

Cause 2

  • There are Smart Card Readers connected to the reader expander module, which are set to RS485 communication.
  • This appears to be causing RS485 communication issues between the SP-C and the reader expander which is hindering the firmware upgrade process.

Resolution

For Cause 1

  • Run the module upgrade process again.

For Cause 2

  • Physically remove all connected RS485 Smart Card Readers from the reader expander module being upgraded.
  • Run the module upgrade process again.
  • Once the reader expander firmware has been successfully upgraded, reconnect all Readers.
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