Issue
A door is configured to receive messages and Alarms in AMT but it is not coming in correctly.
Environment
- AMT
- SCU
Cause
This occurs mainly because the Resident IO point is not matching the Messages and Alarms in the Door Editor.
Resolution
- Modify the Resident IO and see what type the Messages/Alarm Details and Distribution Masks are set for. Make note of it
- Connect to the controller, select Access, Doors.
- Modify the door and set the Transaction and Alarm Distribution to match those of the Messages/Alarm Details.
- Verify that the AMT configuration have these boxes checked as well.
- Read a card or generate an Alarm for verification.