Issue
Cyberstation is receiving multiple notifications of the same event.
Product Line
Andover Continuum
Environment
- CX9702
- Continuum
- CyberStation
Cause
When a workstation has received delivery of an alarm event it sends a receipt acknowledgement to the controller. If the controller does not receive the acknowledgement, it will resend the alarm. Network issues can interfere with the delivery of an alarm event receipt acknowledgement message.
Resolution
Resolve any network issues that may be hindering the acknowledgement communication.