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Continuum Transition to SX is not bringing through all subsequent changes.

Commander David_Kendrick Commander
‎2020-12-07 12:14 AM

on ‎2020-12-07 12:14 AM

Issue

Following a successful configuration of the Continuum Transition Tool (CTT) it has been noted that some ongoing changes in Continuum do not seem to then be migrated through to the Security Expert database.

Product Line

Andover Continuum

Security Expert

Environment

  • Continuum Transition Tool
  • Security Expert Data Sync

Cause

It would appear that on occasion, some changes made to Continuum Areas after the initial CTT Transition is completed, fail to be exported from the Continuum DB by the CTT in its periodic update, This can be verified by examining the actual CSV output and seeing that certain known changes to Areas  are simply not present.  The actual Security Expert Data Sync is working correctly but if the changes are not exported by the CTT then they cannot then be imported by the Data Sync Service

Resolution

Although this is not currently resolved, it is documented as a limitation of the Andover Continuum System.

Page 21 of the Transition Guide Security Expert - Continuum Database - Transition Quick Start Guide states that the Last Changed field of an Area object is only updated if the object is edited in a specific way.

Cont_Chages.jpg

Since the CTT uses the Last Change field to decide what new object changes need to be exported, this legacy issue in Continuum directly affects the update to Security Expert if the changes are not made as advised above.

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  • Andover Continuum
  • Security Expert
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