Sign In Help
Schneider Electric
HelpLogin / Register
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
  • Home
  • Communities
  • :
  • Knowledge Center
  • :
  • Building Automation Knowledge Base
  • :
  • BACnet device can't be discovered due to duplicate name
Community Menu
  • Forums
    • By Topic
        • Support
          • Ask the Community
        • EcoStruxure Building
          • SmartConnector Forum
          • Field Devices Forum
        • EcoStruxure Power & Grid
          • Gateways and Energy Servers
          • Metering & Power Quality
        • APC UPS, Critical Power, Cooling and Racks
          • APC UPS Data Center Backup Solutions Forum
          • APC Enterprise Power UPS Forum
          • APC UPS for Home and Office Forum
        • EcoStruxure IT
          • EcoStruxure IT forum
        • Remote Operations
          • EcoStruxure Geo SCADA Expert Forum
          • Remote Operations Forum
        • Industrial Automation
          • Industry Automation and Control Forum
          • Industrial Edge Computing Forum
          • Alliance System Integrators Forum
          • Machine Automation Forum
          • EcoStruxure Automation Expert / IEC 61499 Forum
          • AVEVA Plant SCADA Forum
          • Modicon PAC Forum
          • Harmony Control Customization Forum
          • Level and Pressure Instrumentation Forum
          • PLC Club Indonesia
          • Fabrika ve Makina Otomasyonu Çözümleri
          • Motorabgangstechnik & Antriebstechnik Forum
          • Форум по промышленной автоматизации СНГ
          • Korea Industrial Automation Forum
        • Schneider Electric Wiser
          • Schneider Electric Wiser Forum
        • Power Distribution IEC
          • Power Distribution and Digital
          • Solutions for Motor Management
          • Paneelbouw & Energie Distributie
          • Eldistribution & Fastighetsautomation
          • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
          • Електропроектанти България
        • Power Distribution NEMA
          • US Utility Forum
        • Power Distribution Software
          • EcoStruxure Power Design Forum
          • Usuarios de eDesign en España
          • LayoutFAST User Group Forum
        • Solutions for your Business
          • Solutions for Food & Beverage Forum
          • Solutions for Healthcare Forum
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Forum
        • Healthcare
          • Solutions for Healthcare Forum
      • Support
        • Ask the Community
      • EcoStruxure Building
        • SmartConnector Forum
        • Field Devices Forum
      • EcoStruxure Power & Grid
        • Gateways and Energy Servers
        • Metering & Power Quality
      • APC UPS, Critical Power, Cooling and Racks
        • APC UPS Data Center Backup Solutions Forum
        • APC Enterprise Power UPS Forum
        • APC UPS for Home and Office Forum
      • EcoStruxure IT
        • EcoStruxure IT forum
      • Remote Operations
        • EcoStruxure Geo SCADA Expert Forum
        • Remote Operations Forum
      • Industrial Automation
        • Industry Automation and Control Forum
        • Industrial Edge Computing Forum
        • Alliance System Integrators Forum
        • Machine Automation Forum
        • EcoStruxure Automation Expert / IEC 61499 Forum
        • AVEVA Plant SCADA Forum
        • Modicon PAC Forum
        • Harmony Control Customization Forum
        • Level and Pressure Instrumentation Forum
        • PLC Club Indonesia
        • Fabrika ve Makina Otomasyonu Çözümleri
        • Motorabgangstechnik & Antriebstechnik Forum
        • Форум по промышленной автоматизации СНГ
        • Korea Industrial Automation Forum
      • Schneider Electric Wiser
        • Schneider Electric Wiser Forum
      • Power Distribution IEC
        • Power Distribution and Digital
        • Solutions for Motor Management
        • Paneelbouw & Energie Distributie
        • Eldistribution & Fastighetsautomation
        • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
        • Електропроектанти България
      • Power Distribution NEMA
        • US Utility Forum
      • Power Distribution Software
        • EcoStruxure Power Design Forum
        • Usuarios de eDesign en España
        • LayoutFAST User Group Forum
      • Solutions for your Business
        • Solutions for Food & Beverage Forum
        • Solutions for Healthcare Forum
      • Food & Beverage
        • Solutions for Food & Beverage Forum
      • Healthcare
        • Solutions for Healthcare Forum
  • Blogs
    • By Topic
        • EcoStruxure Power & Grid
          • Backstage Access Resources
        • Remote Operations
          • Remote Operations Blog
        • Industrial Automation
          • Industry 4.0 Blog
          • Industrie du Futur France
        • Power Distribution NEMA
          • NEMA Power Foundations Blog
        • Solutions for your Business
          • Solutions for Food & Beverage Blog
          • Solutions for Healthcare Blog
          • Solutions for Retail Blog
          • Solutions for eMobility
        • Knowledge Center
          • Geo SCADA Knowledge Base
          • Industrial Automation How-to videos
          • Digital E-books
          • Success Stories Corner
    • By Segment
        • Food & Beverage
          • Solutions for Food & Beverage Blog
        • Healthcare
          • Solutions for Healthcare Blog
        • Retail
          • Solutions for Retail Blog
        • Retail by eMobility
          • Solutions for eMobility
      • EcoStruxure Power & Grid
        • Backstage Access Resources
      • Remote Operations
        • Remote Operations Blog
      • Industrial Automation
        • Industry 4.0 Blog
        • Industrie du Futur France
      • Power Distribution NEMA
        • NEMA Power Foundations Blog
      • Solutions for your Business
        • Solutions for Food & Beverage Blog
        • Solutions for Healthcare Blog
        • Solutions for Retail Blog
        • Solutions for eMobility
      • Knowledge Center
        • Geo SCADA Knowledge Base
        • Industrial Automation How-to videos
        • Digital E-books
        • Success Stories Corner
      • Food & Beverage
        • Solutions for Food & Beverage Blog
      • Healthcare
        • Solutions for Healthcare Blog
      • Retail
        • Solutions for Retail Blog
      • Retail by eMobility
        • Solutions for eMobility
  • Ideas
        • Remote Operations
          • EcoStruxure Geo SCADA Expert Ideas
          • Remote Operations Devices Ideas
        • Industrial Automation
          • Modicon Ideas & new features
        • Power Distribution Software
          • eDesign explorers
  • Knowledge Center
    • Building Automation Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
  • Success Stories
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Technology Partners
    • Power Events & Webinars 
    • Partner Success
    • Process Automation Talks 
  • Support
    • Ask Exchange
    • Leaderboard
    • Our Community Guidelines
    • Community User Guide
    • How-To & Best Practices
    • More
Register Now
How can we help?
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
79305members
343981posts

BACnet device can't be discovered due to duplicate name

Back to Building Automation Knowledge Base
Options
  • Article History
  • Subscribe to RSS Feed
  • Bookmark
  • Subscribe
  • Email to a Friend
  • Printer Friendly Page
  • Report Inappropriate Content
0 Likes
4087 Views
Trying to translate this page to your language?
Select your language from the translate dropdown in the upper right. arrow
Translate to: English
  • (Français) French
  • (Deutsche) German
  • (Italiano) Italian
  • (Português) Portuguese
  • (Русский) Russian
  • (Español) Spanish

BACnet device can't be discovered due to duplicate name

Picard Product_Support
‎2018-09-07 08:51 AM

Issue

BACnet device can't be discovered but instead shows up under the 'Unconfigured devices' in the server's hardware folder.

Product Line

EcoStruxure Building Operation

Environment

  • WorkStation
  • Enterprise Server - ES
  • Automation Server - AS

Cause

A BACnet device name must be unique. Devices with duplicate BACnet names can't be discovered.

In the screen shot below a device by the name AbesbCX already exists under Network1, when performing a device discovery on Network1 a second device with the same name is found, Since StruxureWare already has a device with the same name it adds the device to the list of unconfigurable devices.

NOTE:

“The <<N>> means the device was discovered on a directly connected network (such as the local IP network, or a directly connected MSTP bus).  The 2 indicates it was “port” 2, (port numbers are really an internal detail)

The server's Trace Log shows the following information, which includes the device's ID. The entry gives the reason as duplicate device name.

Resolution

1.8.1 and above

BACnet device name duplication is allowed, the duplicates will still land in the unconfigured folder and the system alarm will be generated BUT you can drag the duplicate device from the unconfigured folder to the desired network.

When finished, manually delete the device from the unconfigured/non-conformant folder. Alternatively, you can also  warm start the server to force the unconfigured/non-conformant devices list to be updated.

Note that the devices with duplicate names will still stay in the unconfigured/non-conformant folder until the name conflict is resolved.

1.7.2 and below

A workaround is to create the device manually and specify a BACnet name during the create process. When manually creating the device you need to know the Device ID, you can get the id from the information in the trace log as shown above.

SmartStruxure will send a message to the device to change its name to the specified BACnet name.

The entry in the unconfigured devices folder should automatically update after a few minutes, you can also re-start the server to force the unconfigured devices list to be updated, the entry for AbesBCX should be gone now that the devices has been manually configured.

Labels (1)
Labels:
  • EcoStruxure Building Operation
Tags (5)
  • Find more articles tagged with:
  • 1.4.1.2009
  • 14717
  • CraigEllis20
  • defect23885
  • hotfix
Was this article helpful? Yes No
100% helpful (1/1)

Related Forums

  • Field Devices Forum
Previous Next
Contributors
  • RobertAndriolo
    RobertAndriolo
  • CraigEl
    CraigEl
  • DavidFisher
    DavidFisher
  • Benji
    Benji
  • Cody_Failinger
    Cody_Failinger
  • AbeMeran
    AbeMeran
  • Product_Support
    Product_Support
Invite a Colleague
Found this content useful? Share it with a Colleague!
Invite a Colleague
Support

Have a question? Please contact us with details, and we will respond.

Contact Us
FAQ

Look through existing questions to find popular answers.

Learn More
About

Want to know more about Exchange and its possibilities?

Learn More
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account..

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account?Login

About FAQ Terms & Conditions Privacy Notice Customize Preferences
© 2021 Schneider Electric