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Alarm delivery in StruxureWare: Sending Alarms to a Gmail recipient using the ES Email Notification.

Alarm delivery in StruxureWare: Sending Alarms to a Gmail recipient using the ES Email Notification.

Issue

An Enterprise Server or Automation Server is unsuccessful at sending email notifications to a Gmail recipient. 

Email messages from ES are marked as spam by Gmail SMTP service.

Product Line

EcoStruxure Building Operation

Environment

  • Building Operation Enterprise Server
  • Building Operation Automation Server (AS-P, AS-B or AS)
  • Building Operation Workstation
  • Gmail

Cause

Unable to successfully configure the ES to send an Alarm Notification to a Gmail recipient.

Create a notification on the ES; set the destination E-mail address and type of alarms to be included.

Resolution

The following documents describes how the ES can be set up to use Gmail for Email delivery.

1. Log into the ES; designate the Sender E-mail address and E-mail Host properties.

1. Log into the ES; designate the Sender E-mail address and E-mail Host properties.

2. Create a notification on the ES; set the destination E-mail address and type of alarms to be included.

Create a notification on the ES; set the destination E-mail address and type of alarms to be included.

3. Log into destination E-mail account; notice there don’t appear to be any E-mails received. Select the “More” dropdown.

4. Select the “SPAM” folder.

5. Navigate to the E-mail Selection Tab and choose all E-mails from the correct sender.

6. Select the “Not Spam” button and from now on all email notifications will be sent to your inbox!

1. Log into the ES; designate the Sender E-mail address and E-mail Host properties.
2. Create a notification on the ES; set the destination E-mail address and type of alarms to be included.
3. Log into destination E-mail account; notice there don’t appear to be any E-mails received. Select the “More” dropdown.
4. Select the “SPAM” folder.
5. Navigate to the E-mail Selection Tab and choose all E-mails from the correct sender (SxW).
6. Select the “Not Spam” button and from now on all email notifications will be sent to your inbox!
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