The site is having cloud connectivity issues and R&D requires the trace log to see the communication.
The trace logging for the cloud plugin (/System/Modules/Trace/Loggers/nsp/nsp.pin/nsp.pin.Cloud) has been enabled and set to Trace, and there are no records of nsp.pin.Cloud referenced within the trace log.
EcoStruxure Building Advisor, EcoStruxure Building Operation
- EcoStruxure Building Advisor
- Building Operation Automation Server Premium v3.0.x or later
By default, the cloud plugin does not report on the trace log.
Enabling trace log reporting for nsp.pin.Cloud is a high-level procedure that requires Product Supports intervention.
Please contact PSS to help resolve this issue