Building Operations Workstation 1.6

[web_95]

We are using Building Operations Workstation 1.6 to connect to our automation server.  However within the past week, whenever we try to login the software the error message we get is failed to establish connection with server.  As far as we know no changes have been made to the client computer, but what we are unsure of is if the IP address of the automation server is different then what we think it is.  Is there is a way that we can find out what the IP address of the automation server is, or do you have any other suggestions?

[CraigEl]

Hi @web_95 

Failed to establish connection with server should assist you.

[web_95 · Accepted solution]

Thanks for the help, I think we are on to something.  The service is stopped, but here are some things I notice:

The Start Service button is grayed out, and there is a red box around http port 80 field. Does that mean port 80 is the wrong port?  I also see a lot of system error logs:

e SQLite: Error. Error code: 13
2019-08-30 17:25:15.907 [5016] nsp.util.SQLite SQLITE: Unrecoverable error.
2019-08-30 17:25:15.908 [5016] nsp.util.contract.ContractViolation Contract violation: NEVER_GET_HERE()
2019-08-30 17:25:15.909 [5016] nsp.util.contract.ContractViolation d:\dev\rb-hf-161-cp-1-consolidation-system\source\server\utilities\source\SQLite.cpp(395)
2019-08-30 17:25:16.197 [6920] nsp.util.contract.ContractViolation Violation: 1024E9D8
 - Stack back trace:
 20: tac::nsp::NspLoggerManager::LoggCallStack [0x9c0430] flags: 80000200 offset: 89, SymGetLineFromAddr64 failed,
 19: tac::nsp::ContractMgr::addPlatformSpecificActions [0x9c6390] flags: 200 offset: 1961, SymGetLineFromAddr64 failed,
 18: tac::nsp::ContractMgr::Handle [0x9c6080] flags: 200 offset: 212, SymGetLineFromAddr64 failed,
 17: tac::nsp::SteadyClock::Now [0x8be030] flags: 200 offset: 23545, SymGetLineFromAddr64 failed,
 16: tac::nsp::SteadyClock::Now [0x8be030] flags: 200 offset: 26671, SymGetLineFromAddr64 failed,
 15: tac::nsp::ComlTLogMeterChangeRecord::GetUser [0x7ce700] flags: 200 offset: 36687, SymGetLineFromAddr64 failed,
 14: tac::nsp::ComlTLogValueRecord::GetStatus [0x7cbe60] flags: 200 offset: 9142, SymGetLineFromAddr64 failed,
 13: tac::nsp::ComlTLogMeterChangeRecord::GetUser [0x7ce700] flags: 200 offset: 37540, SymGetLineFromAddr64 failed,
 12: tac::nsp::ComlTLogValueRecord::GetStatus [0x7cbe60] flags: 200 offset: 9426, SymGetLineFromAddr64 failed,
 11: tac::nsp::ComlTestLogValueRecord::SetValue [0x7c6e10] flags: 200 offset: 3394, SymGetLineFromAddr64 failed,
 10: tac::nsp::ComlTestLogValueRecord::SetValue [0x7c6e10] flags: 200 offset: 1974, SymGetLineFromAddr64 failed,
  9: tac::nsp::ComlTestLogValueRecord::SetValue [0x7c6e10] flags: 200 offset: 1748, SymGetLineFromAddr64 failed,
  8: tac::nsp::ComlTestLogValueRecord::SetValue [0x7c6e10] flags: 200 offset: 2529, SymGetLineFromAddr64 failed,
  7: tac::nsp::ComlTestLogValueRecord::SetValue [0x7c6e10] flags: 200 offset: 4027, SymGetLineFromAddr64 failed,
  6: tac::nsp::ComlTestLogValueRecord::SetValue [0x7c6e10] flags: 200 offset: 4509, SymGetLineFromAddr64 failed,
  5: std::_List_alloc<0,std::_List_base_types<tac::nsp::DbReference,std::allocator<tac::nsp::DbReference> > >::_Getal [0x7d88f0] flags: 200 offset: 1757, SymGetLineFromAddr64 failed,
  4: Poco::ThreadImpl::runnableEntry [0x6fa26570] flags: 200 offset: 75, SymGetLineFromAddr64 failed,
  3: BaseThreadInitThunk [0x7550342b] flags: 200 offset: 18, SymGetLineFromAddr64 failed,
  2: RtlInitializeExceptionChain [0x7778979f] flags: 200 offset: 99, SymGetLineFromAddr64 failed,
  1: RtlInitializeExceptionChain [0x7778979f] flags: 200 offset: 54, SymGetLineFromAddr64 failed,
2019-08-30 17:25:16.200 [6920] nsp.util.CrashDumpControl CrashDumpControl::WriteDump called.
2019-08-30 17:25:16.201 [5016] nsp.util.CrashDumpControl CrashDumpControl::WriteDump called.
2019-08-30 17:25:16.351 [5016] nsp.util.CrashDumpControl Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.6\Enterprise Server\db\logs\server_20190830_172516__r1.6.1.5000.dmp.
2019-08-30 17:25:16.472 [6920] nsp.util.CrashDumpControl Wrote dump to C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.6\Enterprise Server\db\logs\server_20190830_172516__r1.6.1.5000.dmp.
2019-08-30 17:25:47.285 [8340] nsp.csc.CommonServerCore Server state = ServerStarting
2019-08-30 17:25:47.316 [8340] nsp.util.SQLite SQLite error: 283
recovered 13 frames from WAL file C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.6\Enterprise Server\db\Configuration\configuration.db-wal
2019-08-30 17:25:47.318 [8340] nsp.util.SQLite SQLite error: 13
os_win.c:34211: (112) winWrite1(C:\ProgramData\Schneider Electric StruxureWare\Building Operation 1.6\Enterprise Server\db\Configuration\configuration.db-wal) - There is not enough space on the disk.
2019-08-30 17:25:47.319 [8340] nsp.util.SQLite SQLITE: database or disk is full

2019-08-30 17:25:47.320 [8340] nsp.util.SQLite SQLite: Error. Error code: 13
2019-08-30 17:25:47.322 [8340] nsp.util.SQLite SQLITE: Unrecoverable error.
2019-08-30 17:25:47.323 [8340] nsp.util.contract.ContractViolation Contract violation: NEVER_GET_HERE()
2019-08-30 19:48:13.772 [1648] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-09-03 14:43:37.694 [480] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-09-05 12:39:13.204 [1912] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-09-05 12:53:26.704 [1704] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-09-05 19:27:05.790 [2084] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-09-24 02:37:47.540 [1116] nsp.NspServer The server has made too many unsuccessful attempts to start...
2019-09-24 17:07:31.939 [1800] nsp.NspServer The server has made too many unsuccessful attempts to start...

Thanks for the help

[andras_venczel_ · Accepted solution]

Hi,

Some program is already opened port 80(such as skype). You must find and close that program or you can change the port number to 81 (or any other number).

Then in workstation you must specify the new port next to the ip address with :81, ie 192.168.0.100:81.

Regards

[web_95]

Thanks that did the trick.