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AS offline icon appear



I am facing an issue on my AS. I am restoring my ES, which was successfully restored but my AS appear to be offline.


I notice at Device Administrator the it indicate "wrong logon" . I put the logon password, which is the same as workstation password.


I was also facing problem to communicate my AS thru LAN cable at Device Administrator. 

Connecting using USB was ok & i could ping my AS thru LAN.


Please see attached pictures.

Really appreciate your help.




Re: AS offline icon appear

Hello @nizar_iannai_co , check this link:


If it's not helping, I add @Adam_Steele to this thread, he should be able to help you! 


PS: do not hesitate to check the Knowledge base & use the global search bar to see if your issue was already raised before 


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