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SMT750 - cannot disable LCD display - manual claims I can. Hmmmm?

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claykin_apc
Cadet
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SMT750 - cannot disable LCD display - manual claims I can. Hmmmm?

This was originally posted on APC forums on 12/2/2011


I just got an SMT750, manufactured in July, 2011. Manual says in the Configuration options I can "LCD Display mode, Always On or Power-Saving". This option does not exist.

APC support claims this is a known issue and that even though the firmware has been revised, this feature still has not been added. I'm told that several customers have called previously asking the same question with the SMT models.

What gives? In looking at the CD included with mine, it was last revised in June 2011. So, they cannot even be bothered with correcting the manual?

Please add this feature. Your consumer UPS models offer it, so why shouldn't the workstation models that cost much more?


Accepted Solutions
BillP
Administrator Administrator
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Re: SMT750 - cannot disable LCD display - manual claims I can. Hmmmm?

This reply was originally posted by Jonathan on APC forums on 12/7/2011


For now this is a limitation, but I am hoping that this feature becomes available on future firmware release.

See Answer In Context

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BillP
Administrator Administrator
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Re: SMT750 - cannot disable LCD display - manual claims I can. Hmmmm?

This reply was originally posted by Jonathan on APC forums on 12/5/2011


Have you tried updating the firmware on your UPS already? I was told that on some newer units this is already in place, unfortunately I do not have a date range.

claykin_apc
Cadet
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113

Re: SMT750 - cannot disable LCD display - manual claims I can. Hmmmm?

This was originally posted on APC forums on 12/5/2011


Support advised I have latest firmware. They also advised this is a known limitation.

Goofy, as it can likely be fixed easily if someone cared to add the feature.

BillP
Administrator Administrator
Administrator
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114

Re: SMT750 - cannot disable LCD display - manual claims I can. Hmmmm?

This reply was originally posted by Jonathan on APC forums on 12/7/2011


For now this is a limitation, but I am hoping that this feature becomes available on future firmware release.