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Question with APC BACK-UPS ES 500VA 230V

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xtianemindfreak_apc
Crewman
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Question with APC BACK-UPS ES 500VA 230V

This was originally posted on APC forums on 9/11/2010


I have bought my APC BACK-UPS ES 500VA 230V 2 months ago.,, the first month im using the ups is great but now im having problem w/ it

I need to use my PC around 6am after I plug the UPS and my additional extension to the outlet,
and after I turn on the UPS IT SIGNALS the "4 continuous beep every 30 seconds" it signs that the UPS is using battery power and is not plugged up in the socket
I'm trying to on and off it until it produces a snap sound indicating normal operation/ getting power from the socket

my question is why is the UPS signals that he using battery power and not/need to be plugged up to the utility socket while it is plugged up?
" the ulitity socket is working fine" A electric fan is also plugged up and running normaly



this is the exact UPS that im using at home
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BE500R-PH

Message was edited by: xtianemindfreak


Accepted Solutions
xtianemindfreak_apc
Crewman
Crewman
0 Likes
0
140

Question with APC BACK-UPS ES 500VA 230V

This was originally posted on APC forums on 9/12/2010


I have bought my APC BACK-UPS ES 500VA 230V 2 months ago.,, the first month im using the ups is great but now im having problem w/ it

I need to use my PC around 6am after I plug the UPS and my additional extension to the outlet,
and after I turn on the UPS IT SIGNALS the "4 continuous beep every 30 seconds" it signs that the UPS is using battery power and is not plugged up in the socket
I'm trying to on and off it until it produces a snap sound indicating normal operation/ getting power from the socket

my question is why is the UPS signals that he using battery power and not/need to be plugged up to the utility socket while it is plugged up?
" the ulitity socket is working fine" A electric fan is also plugged up and running normaly



this is the exact UPS that im using at home
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BE500R-PH

Message was edited by: xtianemindfreak

See Answer In Context

6 Replies 6
BillP
Administrator Administrator
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Re: Question with APC BACK-UPS ES 500VA 230V

This reply was originally posted by Jonathan on APC forums on 9/14/2010


You are welcome. In the event that you'll experience a problem with any of your APC units, feel free to call our Phillippine Support Team.

BillP
Administrator Administrator
Administrator
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0
140

Re: Question with APC BACK-UPS ES 500VA 230V

This reply was originally posted by Jonathan on APC forums on 9/13/2010


Hello Christian,

Whenever our BackUPS are turned on the unit performs a self-test first before going Online. Within this self-test period the UPS transfer to battery to test it after the self-test the unit should transfer back to Online. Do you need to unplug/replug the UPS multiple times to make it work? Let us check first if it lies with the self-test process.

I see from your profile that you are from the Philippines. Feel free to contact our Philippine Support Group at:
* Call us at toll free 1800 144 10535
* For Globe Subscribers, please \\ call +6346437 3288
* For Blackberry mobile users enter the numbers \\ directly into your mobile when calling the toll free number. Thank you.
* E-mail: asetech@apcc.com
* Business Hours: 9:00AM-6:00PM Monday-Friday

xtianemindfreak_apc
Crewman
Crewman
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0
140

Re: Question with APC BACK-UPS ES 500VA 230V

This was originally posted on APC forums on 9/14/2010


thanks sir.,, Ive used it again today and its not like the other times that he is beeping up that signal its not plugged.,, ill just monitor it again maybe tomorrow
Ive also read the 16 seconds I called it POST "power on self test" and in my past experience while the UPS is performing the POST it is not beeping like the one that im
experiencing this past weeks

thanks again sir for the response

xtianemindfreak_apc
Crewman
Crewman
0 Likes
0
140

Re: Question with APC BACK-UPS ES 500VA 230V

This was originally posted on APC forums on 9/18/2010


Sir just want to consider what my Instructor said "He his a computer engineering instructor" I've told him also about my problem at the UPS
then he told that it is maybe the wire is loose.,E

BillP
Administrator Administrator
Administrator
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0
140

Re: Question with APC BACK-UPS ES 500VA 230V

This reply was originally posted by Jonathan on APC forums on 9/20/2010


The battery wire is the one that might get loose. A lot of things can happen on the unit. You can also check the APC Knowledge Base articles I have provided below.

* [A Back-UPS Product would not turn on|http://nam-en.apc.com/app/answers/detail/a_id/70/kw/Reasons%20a%20back-UPS%20Will%20Transfer%20to%20...]
* [Back-UPS Installation questions and answers|http://nam-en.apc.com/app/answers/detail/a_id/6788/kw/Reasons%20a%20back-UPS%20Will%20Transfer%20to%...]

xtianemindfreak_apc
Crewman
Crewman
0 Likes
0
141

Question with APC BACK-UPS ES 500VA 230V

This was originally posted on APC forums on 9/12/2010


I have bought my APC BACK-UPS ES 500VA 230V 2 months ago.,, the first month im using the ups is great but now im having problem w/ it

I need to use my PC around 6am after I plug the UPS and my additional extension to the outlet,
and after I turn on the UPS IT SIGNALS the "4 continuous beep every 30 seconds" it signs that the UPS is using battery power and is not plugged up in the socket
I'm trying to on and off it until it produces a snap sound indicating normal operation/ getting power from the socket

my question is why is the UPS signals that he using battery power and not/need to be plugged up to the utility socket while it is plugged up?
" the ulitity socket is working fine" A electric fan is also plugged up and running normaly



this is the exact UPS that im using at home
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BE500R-PH

Message was edited by: xtianemindfreak