Not charging battery Backups pro 1500

[As13_apc]

This was originally posted on APC forums on 9/8/2019

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Ok so everything was normal i connected the ups to a power source and then bam i hear a voice in the background not from the ups and the general power just goes off, my ups protects the pc i had connected to it but when i restart the ups it doesn't recharge the battery, could anyone help a novice out

Thanks

[BillP · Accepted solution]

This reply was originally posted by Bill on APC forums on 9/10/2019

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Hi,

Try resetting the UPS

 1: Disconnect any attached load.

2: Unplug the UPS from the wall socket.

3: Disconnect the UPS' internal battery.

4: Push and hold the "On" button on the UPS for 5 seconds

5: Reconnect internal battery.

6: Plug UPS in to known good power source.

7: Turn UPS on.

If it still will not charge after the reset that would indicated the charging circuitry took a hit during the power outage and the UPS should be replaced.