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No more "Quality Assurance Test" paper included with new unit?

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doctype100_apc
Cadet
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312

No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 12/16/2013


Hi, I bought an APC Back-UPS BX1300G and noticed it did not have a "Quality Assurance Test" paper inside the box.  I have purchased many APC units over the years and they always had a printed receipt listing a bunch of tests the hardware had passed.  Should I be concerned that my current purchase didn't have this proof of testing in the box, or has APC stopped including that paper?

I should mention that the UPS was in a brand-new sealed box and purchased at a reliable retailer, Costco.


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JeremyB_apc
Ensign
Ensign
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 4/15/2016


Bill,

I have the info.....how can I send it directly to you instead of in this forum?

Thanks,

Jeremy

See Answer In Context

User-WS_apc
Crewman
Crewman
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 12/29/2018


Hello,

Is APC still sending those "Quality Assurance Test" papers with their units?

I Bought recently a brand new SRV1KI Easy-UPS unit but it came without any test paper.

See Answer In Context

8 Replies 8
BillP
Administrator Administrator
Administrator
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This reply was originally posted by Angela on APC forums on 12/16/2013


Yes, you should have received one. We have not stopped including them. I am told now they are no longer being taped to the units but found with the user documentation you received (either in a clear bag or not). Did you check through all of the pieces of paper you received with it versus just checking on the unit itself. Not sure where you looked based on what you said.

Either way, I can't say I'd be worried but I am not sure what you're looking for on there. No QA slip would not affect your warranty status if there was a problem or concern.

doctype100_apc
Cadet
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 12/17/2013


I looked everywhere, there was nothing amidst the packaging nor was it attached to the unit.  My concern is if the QA paper wasn't in the box,

perhaps someone at the factory skipped testing this unit, or maybe they didn't include the slip since it failed a test and the unit accidentally got

shipped out rather than returned to the production line for re-working.  While it may not affect my warranty status, obviously I'd like to ensure

I received a 100% quality-assured unit before hooking up my electronics...I suspect there is probably nothing wrong and the paper maybe just

blew off a table instead of getting packed, but of course one does wonder why it's missing when all previous purchases have included the

QA receipt, LOL.

BillP
Administrator Administrator
Administrator
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This reply was originally posted by Angela on APC forums on 12/17/2013


I hear you. I will see if its possible to obtain a QA slip/readout for this unit. I will direct message you and I need the exact model and serial number of the unit off the white sticker on the back of it smile

JeremyB_apc
Ensign
Ensign
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 4/15/2016


Was this ever fixed and were you able to produce a copy of the QA slip/readout?  I am having exactly the same issue.  We ordered 34 UPS and 2 of the units didn't have the QA slip.

BillP
Administrator Administrator
Administrator
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312

Re: No more "Quality Assurance Test" paper included with new unit?

This reply was originally posted by Bill on APC forums on 4/15/2016


Jeremy,

What is the exact model and serial numbers of the units? You will find the information on the bar code sticker on the back or bottom of the units.

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JeremyB_apc
Ensign
Ensign
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0
313

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 4/15/2016


Bill,

I have the info.....how can I send it directly to you instead of in this forum?

Thanks,

Jeremy

JeremyB_apc
Ensign
Ensign
0 Likes
0
312

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 6/28/2016


In case anyone comes across this thread like I did looking for the answer to this question......the answer is NO! They cannot help you.  Getting a hold of the test paperwork that should have come with the unit is not possible, unfortunately.  I also tried another customer service rep who was even less helpful and told me to "take it back to the store and get another one", which just wasn't possible.  Oh well!!

User-WS_apc
Crewman
Crewman
0 Likes
0
313

Re: No more "Quality Assurance Test" paper included with new unit?

This was originally posted on APC forums on 12/29/2018


Hello,

Is APC still sending those "Quality Assurance Test" papers with their units?

I Bought recently a brand new SRV1KI Easy-UPS unit but it came without any test paper.