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My new Back-UPS 1500 smells

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gopated2inc_apc
Crewman
Crewman
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989

My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/1/2015


I purchased a new Back-UPS 1500 to supplement my 6-year-old one, for which I purchased a new battery at the same time. Unfortunately the new unit has a very strong smell. I thought it would perhaps burn off and have had the unit on for about ten days now, but the smell is  as strong as ever.

I never had this problem with the old one, and the new battery is also fine, but the new unit stinks to the point that it is unusable. What can I do?

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BillP
Administrator Administrator
Administrator
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989

Re: My new Back-UPS 1500 smells

This reply was originally posted by Angela on APC forums on 2/2/2015


I agree some "new electronics smell" may be normal the first few days but it shouldn't be bothersome and last for a long time. I'd contact technical support and see if they will provide you with a replacement of further steps that you can do to about the smell (though I can't imagine we can offer anything beyond a replacement).

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hamadax_apc
Crewman
Crewman
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989

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/14/2016


I also have a similar experience here. I purchased 1500 XS from OfficeMax and out of the box it had a really nasty smell. I plugged it I and the smell is filling up the whole room. I can't describe the smell other than a strong and rather sickening electrical fried circuit board type of smell.. If this smell does not to go away in a couple of days, then it is heading back to the store. My previous model, Xs 1000 did not do that. This model is slightly larger and has a built in fan that kicks in when battery mode is activated.

See Answer In Context

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7 Replies 7
BillP
Administrator Administrator
Administrator
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990

Re: My new Back-UPS 1500 smells

This reply was originally posted by Angela on APC forums on 2/2/2015


I agree some "new electronics smell" may be normal the first few days but it shouldn't be bothersome and last for a long time. I'd contact technical support and see if they will provide you with a replacement of further steps that you can do to about the smell (though I can't imagine we can offer anything beyond a replacement).

hamadax_apc
Crewman
Crewman
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0
990

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/14/2016


I also have a similar experience here. I purchased 1500 XS from OfficeMax and out of the box it had a really nasty smell. I plugged it I and the smell is filling up the whole room. I can't describe the smell other than a strong and rather sickening electrical fried circuit board type of smell.. If this smell does not to go away in a couple of days, then it is heading back to the store. My previous model, Xs 1000 did not do that. This model is slightly larger and has a built in fan that kicks in when battery mode is activated.

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hamadax_apc
Crewman
Crewman
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989

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/14/2016


I know this post is quite old... Did this smell ever go away?

gopated2inc_apc
Crewman
Crewman
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989

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/14/2016


No it didn't. We ended up returning the unit. I found that getting a replacement battery for my old unit works just fine, but for some reason the new units have a real stink. I guess it doesn't bother some people. We couldn't live with it. . .

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hamadax_apc
Crewman
Crewman
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989

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/17/2016


Thanks for the response. Take a look at this post before they delete it smile. Same issue and returned it as well. I am looking for an alternative. This UPS worked great as a mosquito killer, I swear!

http://forums.apc.com/spaces/4/back-ups-surge-protectors/forums/general/12058/apc-ups-br1500va/1#555...

gopated2inc_apc
Crewman
Crewman
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989

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/17/2016


Hi, The new link you added doesn't go anywhere so I guess they deleted it!

mitsmith_apc
Lt. Commander
Lt. Commander
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989

Re: My new Back-UPS 1500 smells

This was originally posted on APC forums on 2/17/2016


Hi Gopa,

Try clicking the hyperlink below. The post is up. 

link to post