I have been an APC partner for more than a decade and ACCIDENTALLY found out that a product that's in various client sites is going to be EOL in a little over a year.
No announcement on my Partner Portal.
No webinar about this from APC.
No email - for crying out loud - indicating a major change from ANYONE at APC.
When I called the Partner Sales Team I was told that the only way to get any sort of discount would be to use the TradeUPS program. Otherwise, I'm going to have to charge clients full price to replace a piece of hardware that 'just works.' But because I won't keep hardware or software past the point that a vendor will support it, out it goes...
The lack of information transmission from what used to be a forward-looking company is simply awful.
Posting this rant so that others might be apprised of the change. (Although I don't know if anyone frequents this forum much any longer.)
@BillPI appreciate that.
Let's see how long that takes and who actually responds.
That's because my other point of friction with APC is that my so-called "partner portal" doesn't contain contact information regarding channel or account managers - and I wonder why that's the case.
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