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Just learned in September 2021 that AP9630 was announced EOL in November 2020

LarryK
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Just learned in September 2021 that AP9630 was announced EOL in November 2020

I have been an APC partner for more than a decade and ACCIDENTALLY found out that a product that's in various client sites is going to be EOL in a little over a year.


No announcement on my Partner Portal.

No webinar about this from APC.

No email - for crying out loud - indicating a major change from ANYONE at APC.

 

When I called the Partner Sales Team I was told that the only way to get any sort of discount would be to use the TradeUPS program.  Otherwise, I'm going to have to charge clients full price to replace a piece of hardware that 'just works.'  But because I won't keep hardware or software past the point that a vendor will support it, out it goes...

 

The lack of information transmission from what used to be a forward-looking company is simply awful.

 

Posting this rant so that others might be apprised of the change.  (Although I don't know if anyone frequents this forum much any longer.)

 

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BillP
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Re: Just learned in September 2021 that AP9630 was announced EOL in November 2020

@LarryK 

 

We're sorry for the inconvenience. I have reached out to your account team and ask that they contact you. 

 

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LarryK
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Re: Just learned in September 2021 that AP9630 was announced EOL in November 2020

@BillPI appreciate that.

Let's see how long that takes and who actually responds.

 

That's because my other point of friction with APC is that my so-called "partner portal" doesn't contain contact information regarding channel or account managers - and I wonder why that's the case.

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LarryK
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Re: Just learned in September 2021 that AP9630 was announced EOL in November 2020

@BillPI apologize for dropping the ball on this thread.

 

On October 1, 2021, I received the following email:

 

Hi Larry,

Ricardo had reached out to me and let me know you didn’t receive any updates in regards to the new NMC’S or new Trade UPS program requirements.

Typically for product announcements, we don't do a direct email campaign to partners unless it’s a New product offer or a significant product update. And these announcements will always be on the partner portal page.

Best,

 

Chris Cloutier
Territory Corporate Account Manager – NYC Metro
Secure Power Division
APC by Schneider Electric

D  (401) 792 4122
E Chris.cloutier@se.com  

6700 Tower Cir #700
Franklin, TN 37067
United States

 

I replied to Chris saying no such notices were ever issued on the Partner Portal - and never heard back...

 

At least I can see a pattern regarding this apparent lack of information.

 

 

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