Estimated Battery Time Doesn't Display Under a Certain User Profile

[monkieman_apc]

This was originally posted on APC forums on 3/3/2016

---

We have a user with an APC Back UPS 600 where the Estimated Battery Time and Power Source doesn't display in PowerChute PE.  I tried reinstalling the software but got the same thing.  Plugged the UPS into a different computer and it displays just fine.  Found out that under any other profile it displays just fine as well.  Haven't tried a runtime calibration yet, but we're going to when possible.  Normally this isn't something we'd worry about as it's a brand new UPS, but this particular client is...well, particular.  Is anybody else aware as to why this doesn't display just under a certain profile?

[BillP]

This reply was originally posted by Bill on APC forums on 3/3/2016

---

Hi,

What is the display setting and OS version? Is high contrast mode selected for that users and what is the DPI setting?

[monkieman_apc · Accepted solution]

This was originally posted on APC forums on 3/3/2016

---

I'm not sure, it didn't occur to me to check this.  I'll check the display settings as soon as I can.  It's a Win7x64 OS install though.