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Device communications not established

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BillP
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Device communications not established

This question was originally posted by Omar on APC forums on 11/8/2010


I have a "Back-ups RS 1500" connected by a USB cable to a windows server 2008 64.
I installed Powerchute Business edition agent on windows server 2008 64. At the time of installation, the UPS was detected.
When I open the Agent Web Interface, it shows "Unkown device": Device communications not established.
The service is running. I verified the USB cable.
Is Powerchute Business edition compatible with "Back-ups RS 1500"?
If not: is Powerchute Personal edition compatible with Windows server 2008 64?
Thank you for your help


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BillP
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Re: Device communications not established

This reply was originally posted by Jonathan on APC forums on 11/8/2010


Hi Omar,

Unfortunately PowerChute Business Edition wouldn't work with the Back-UPS, it was designed for the APC Smart-UPS. PowerChute Personal Edition is not also compatible with Windows 2008. The only option that you have is to use the Native UPS software that comes with the Microsoft Operating System.

To view the PowerChute Personal Edition Compatibility Chart please click --> [http://www.apcmedia.com/salestools/JNOE-7GSAQJ_R8_EN.pdf|Here]

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BillP
Administrator Administrator
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Re: Device communications not established

This reply was originally posted by Jonathan on APC forums on 11/8/2010


Hi Omar,

Unfortunately PowerChute Business Edition wouldn't work with the Back-UPS, it was designed for the APC Smart-UPS. PowerChute Personal Edition is not also compatible with Windows 2008. The only option that you have is to use the Native UPS software that comes with the Microsoft Operating System.

To view the PowerChute Personal Edition Compatibility Chart please click --> [http://www.apcmedia.com/salestools/JNOE-7GSAQJ_R8_EN.pdf|Here]