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Crusted Battery and Short UPS Runtime

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ginbot86_apc
Lieutenant JG
Lieutenant JG
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5
238

Crusted Battery and Short UPS Runtime

This was originally posted on APC forums on 1/18/2009


Hi, my Back-UPS BX1500LCD has short runtime (supposed to be ~1 hour for the load I'm using) but only lasts 45 minutes. I checked the battery and there is a crust on the cell caps. Can I get the battery replaced?


Accepted Solutions
BillP
Administrator Administrator
Administrator
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238

Re: Crusted Battery and Short UPS Runtime

This reply was originally posted by Angela on APC forums on 1/19/2009


esupport@apcc.com or you can ask a question through ASK APC at www.apc.com/support

See Answer In Context

5 Replies 5
ginbot86_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
238

Re: Crusted Battery and Short UPS Runtime

This was originally posted on APC forums on 1/19/2009


Thanks!

ginbot86_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
238

Re: Crusted Battery and Short UPS Runtime

This was originally posted on APC forums on 1/20/2009


I am on the e-support page of APC's site and they are helping me with my UPS. Thanks to all who helped (syn2083 and i picKed a winna).

BillP
Administrator Administrator
Administrator
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0
238

Re: Crusted Battery and Short UPS Runtime

This reply was originally posted by Tim on APC forums on 1/19/2009


Hey there,

Your best bet is to call in to technical support at 800-555-2725 so you can discuss the battery issue and provide your serial number so they can take a look at the unit. If the battery seems to be venting or anything like that you would want to stop using it in the interim before contacting them. Also make sure it is in a properly ventilated area.

ginbot86_apc
Lieutenant JG
Lieutenant JG
0 Likes
0
238

Re: Crusted Battery and Short UPS Runtime

This was originally posted on APC forums on 1/19/2009


Is there an e-mail address I can mail to for help?

BillP
Administrator Administrator
Administrator
0 Likes
0
239

Re: Crusted Battery and Short UPS Runtime

This reply was originally posted by Angela on APC forums on 1/19/2009


esupport@apcc.com or you can ask a question through ASK APC at www.apc.com/support