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AP9640 doesn't display model and won't load properly ion struxureware DCE

Pete_Franco
Cadet
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1
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AP9640 doesn't display model and won't load properly ion struxureware DCE

I replaced a failing NMC in a Smart-UPS 1000 with an AP9640 NMC. The card is not showing the model of the UPS . 

 

I need to get this unit into Struxureware DCE (7.8.1.35) but apparently Struxureware needs more information that the NMC is providing. I can't push new firmware to the UPS because Struxureware doesn't have any data on the device type.

 

This is the view from the web interface2021-12-08_17-49-45.png

 and what I am seeing in Struxureware after I scan for the device

 

2021-12-08_17-58-19.png

 

Anyone experience this or have a solution

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BillP
Administrator Administrator
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Re: AP9640 doesn't display model and won't load properly ion struxureware DCE

@Pete_Franco 

 

The screenshot indicates the NMC is not receiving data from the UPS. What are the model and the serial number of the UPS? 

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